Synchrony Bank I cannot pay my bill because they will not tell me my account number. Charlotte NC
I had work done on my Hyundai 2013 at a Mavis Tire Dealership in Charlotte and Concord North Carolina. Mavis Tire gave me credit which apparently was from Synchrony Bank. I did not know this. I went to Mavis Tire to pay them and they said I owed Synchrony Bank. I never got anything from Synchrony Bank. Then they sent a debt collector to me. I paid the debt collector and it looks bad on my credit report. I cannot get Synchrony Bank to tell me via email what my account number is. I live in an RV.
I use my ex wifes address to get mail. I cannot get on Synchrony Banks website. I sign in with my user name and password. Then they want to know where my mother was born. I tell the Worcester, MA. They tell me wrong answer. Then they ask me what the name of my first grade teacher was. I am 66-1/2 years old and don't even remember being in the first grade. Then they want to know the name of my best man at my wedding. I tell them 'pops', that's what he went by. They tell me wrong answer and lock my account.
I want the account number so I can pay my bill and NOT ruin my credit.
1 Updates & Rebuttals
Robert
Irvine,United States
Not telling the entire story
#2Consumer Comment
Thu, August 26, 2021
No company is going to send personal financial information over an email, and if you sent them personal financial information over an email you are opening yourself up to ID Theft. Not from the company but anyone who may happen to get access to that email as it is traveling through the Internet.
You say you used your ex-wife's address. That is not their issue, that is yours. Perhaps you should talk to your ex and see if she got anything, and hope she is telling you the truth.
Nothing in your narrative says that you called them, why haven't you? That would be the most expedient way to handle this.
But then you say you are trying to log in to their site by entering in your username and password. But you can't set up an account without your account number. So if you already have an account, then you must have had your account number. If you never set up an account why would you just start randomly putting in information to log in?
What are you leaving out?