Complaint Review: Synthe-FX

 I purchased the App Luminair L2 from Synthe FX to control a light show. $90 was steep but the app advertised function that I needed. I found programming the light show with moving heads to be a painstakingly difficult task and was having issues with latency and moving head response. After a month of use I mothballed my light show project to work on it at another time. Fast forward to today, I pull out all my hardware and boot up the app to find it to be completely unresponsive and unable to control my lights. I search the App Store for an update and see that Luminair L3 or Luminair 3 is available for purchase for $90. When looking into it I find that shortly after my purchase they released a new version and are charging full price even to those who just purchased the old app at full price. It appears while I purchased the old version they were developing a new app with intentions of charging customers twice using the excuse that "it's the first paid update in 5 years". If that's the case, version 2 should have been discounted during the development of version 3 unless it was just a bait and switch. They knew full well that those that purchased the product in late 2014 early 2015 would be charged $90 for 4-8 months of use whereas the customers who purchased in 2010 were charged $90 for 4-5 years of use. Had I even been able to utilize the app without bugs, glitches or issues this might be understandable but I feel like I got ripped off. I contacted support and was told I can still download version 2 (which I suspect is no longer supported or updated) but that version 3 which has the same name, icon, general layout and functionality is a brand new product, and that they don't have access to purchase records so I can either use the unsupported version or make a purchase of $90 again. As much as I would like to do business with this company I cannot support a company that treats their new customers like this. You can't just scoop people up and drop them on their heads. It's not right.