Complaint Review: T&D LOCKSMITHS

I called T&D Locksmiths to repair a broken tailgate lock on my Odyssey. The end result was me being ripped off an extra $100!

I called and got a quote for a repair for my tailgate lock. The quote was $200-$250. Th first locksmith could not get the trunk to open or figure out how to remove it. He left promising to send another "specialist" out.

I received a phone call an hour later asking if the locksmith was done and had I paid. I said no and relayed what the first guy had said to me and my husband.

About 6 hours later, another locksmith came (during dinnertime) to fix the lock. I had already ordered the lock part myself and was given a quote for labor only. After finishing up, the locksmith now demanded $390.00 for the work, citing how he had to drill it out and how long it took. I was not present during this discussion. My husband haggled for abut 15 min. and then agreed to pay $340.00. I was furious when I found out he had paid that much!

Based on what the Honda dealer had quoted, what I paid T&D plus the cost of the lock was nearly the same! I called the manager to complain, which was a waste of time and effort.

After the episode I researched T&D. They were just some contracted service thru what i now know was a clearinghouse I called with a glossy website. They have other complaints about shoddy service and raising the final bill on consumers.

I would warn anyone if you go online to find local services, make sure you know who they are sending out. You might end up with someone like T&D LOcksmiths!