Complaint Review: T-mobil.com

Alright, I'd like to address your comments in points.

1. You find the company harassing. I don't see how they are harassing you in your story. They provide a service, and you're the one calling repeatedly to them and calling 'legal agencies' to inform them of what T-Mobile is doing (which I don't really see here). I'd say it sounds more like you're harassing them.

2. One paper bill in months. Have you called in and calmly explained it to a rep, or did you go off and just start ranting to them like you did here on a post? Did you move and not change your address? Was the first address 100% correct, including apartment or lot number? Did you verify your address with the rep when you called in to be sure it hasn't changed, or been changed in the systems?

3. You say you get $200-$300 phone bills per month, but then say you had a $10 phone bill. So I'm not understanding which it is. Assuming that the $10 was a one time thing, did you ask someone to go over your bill with you? Check to see if you're going over minutes? Maybe you're on a bad rate plan or you thought you had free night/weekends/mobile-mobile when you don't, because not every plan has every feature. As to the late fee, you get charged late fees when you pay late. That's how every company does it. If your bill is due on the 15th and they get a check on the 16th, you get charged. It's not difficult. The bill has it listed on there exactly when it is due, and I can tell you that is is NOT the same as the date your minutes expire.

4. Rebooting your phone. The sidekick (all models) is not designed to be used 24/7. It needs to be reset periodically to be able to function. If this is excessive, like 2-3 times a day or more, then you need technical support unless you are using it excessively. The Sidekick is also a strange device in that things are not stored on the device but rather uploaded to the makers of the device where when the device is shut down for an extended period, or if it suffers a power failure, the information is then resent to the device from the manufacturer. HOWEVER, this only happens if you have a data plan with your device, so that it can send the info to the manufacturer. if you do not, then every time your device loses power then there is a chance that any and all information on it not stored to a SIM card will be deleted. That is the way the manufacturer made the device so they have more control over content, and not the fault of your carrier. These messages/pictures/games are not being 'removed', they are being erased from the standard memory.

5. Getting a new paper bill. paper bills can be requested from T-Mobile in a few ways. As was said, you can go online to T-Mobile.com, log in with your name and password (if you are not registered someone will be happy to walk you through the process) and you can print out up to the last 3 months of bills. If you need further back then that, you can call into T-Mobile and they can mail you older copies of bills, but they can only do so 5 times for the life of your account. For legal matters, your lawyer can contact, in writing, the T-Mobile legal department and request any documentation needed, which the legal department will be happy to assist with. but it must be in writing, and it must be requested by a lawyer. getting the address is as easy as calling in to customer service and asking for the legal department's address, or I believe T-Mobile.com may have it on line. You can also go to the main T-Mobile.com homepage and click the 'contact us' button on the bottom of the screen and write in to Customer Relations, who will get back to you, usually within 72 hours with a resolution or information on what they can assist with.

6. Service for remote areas. This is subjective. You don't have T-Mobile coverage near where you are, people don't get Verizon near me but T-Mobile works fine. My college friends can't get Sprint but get Cricket. No carrier has perfect coverage everywhere. If they say they do, they lie. Check boards like this for customer complaints about signal for every company. Call in and explain, again calmly, what the signal is like near you. Be specific. Tell them how many signal bars you have, if it gets better in different areas, if other people get T-Mobile signal near you. maybe it's your phone, maybe it's the area. But no company gets perfect reception everywhere. You need towers for a cell phone, and the middle of the woods just doesn't have cell phone towers.

7. Headquarters phone number. As was posted, it's on T-Mobile.com. But honestly, it's going to direct you to a call center to speak to a service rep first most likely. If you want to speak to someone high up, you can. But you need to do it right. First off you need to be calm and rational when calling in. Supervisors will speak to you, but there's just so far they can go in a center. There is no 'hotline' in a call center to get you up to the corporate office, any more than your local police department can call the pentagon. They file reports, and someone goes into the file and checks it later. If you really want to get to someone that badly, drop a note to customer relations via the 'contact us' link on the website. That is the highest rung of the customer service ladder and will get you an answer, again, usually within 72 hours. But you can usually get the same answers from a rep if you take the time to explain what you are looking for in a friendly manner. They're not there to harass you. These people are just trying to do a job and help out the people calling in as best they can. And no one wants to help when they're being screamed at, or called names, or insulted. A little kindness and rational thinking goes a long, long way.

Go to tmobile.com and all the information is there that you need. Your full bill with all the calls you've made, and full details of how much you owe. You obviously have access to a computer.

Personally, I cannot for the life of me figure out why you are complaining. You have 24/7 access to your account online. You don't need a paper bill.