T-Mobile Charged me for international calls that I made through a calling card Albuquerque New Mexico
I have been with T-Mobile for past 2 years. I have trusted them so much that I even signed up for automated billing after a few months that I joined them. I constantly receive a monthly bill of around 48 dollars. For past two months, my bills have been outrageously high. For the month of june, they charged me 166.70 and for the month of July, they charged me 441.34.
I did not notice it last month but this month, because of the huge month, the bill got my attention and I contacted T-mobile about the same. They said the bills were because of the international charges. I explained them that I have used a phone card to call internationally and these charges should not have been there. They refused to take these charges off my account.
I have used the same calling card for past 1 year and never had a problem. Infact, for the month of June, i can clearly see that in some instances, it shows the calls being made from calling card. For the calls they said I made internationally, I can clearly see that i dialed calling card number just before these calls. After talking to them the second time, the manager agreed to take off half the charges as a matter of "Good Will" but I still dont understand why i need to pay for the calls I never made.
I cancelled the service immediately and will never sign up with T-mobile again. I will inform the student body at university of memphis, where I went to graduate school that they boycott TMobile. I will do the same at Washington University where I presently work.
Jahangheer
Saint Louis, Missouri
U.S.A.
10 Updates & Rebuttals
Nonya
Upland,California,
U.S.A.
Address to the rude CSR who typed above!
#11UPDATE EX-employee responds
Sat, February 14, 2009
Account Specialist
Salem, Oregon
U.S.A.
4080 27th Ct SE
Salem, OR 97303
This is the address to the T-Mobile Call Center this idiot works at!
Do what you want with this information!
Nonya
Upland,California,
U.S.A.
Address to the rude CSR who typed above!
#11UPDATE EX-employee responds
Sat, February 14, 2009
Account Specialist
Salem, Oregon
U.S.A.
4080 27th Ct SE
Salem, OR 97303
This is the address to the T-Mobile Call Center this idiot works at!
Do what you want with this information!
Nonya
Upland,California,
U.S.A.
Address to the rude CSR who typed above!
#11UPDATE EX-employee responds
Sat, February 14, 2009
Account Specialist
Salem, Oregon
U.S.A.
4080 27th Ct SE
Salem, OR 97303
This is the address to the T-Mobile Call Center this idiot works at!
Do what you want with this information!
Sam
Saint Paul,Minnesota,
U.S.A.
Possible User Error
#11UPDATE EX-employee responds
Fri, February 06, 2009
I worked for T-Mobile customer care for 3 years and heard this happen to many people. I am not saying that this happened to you but this is what I got from all of the reports. When you use a calling card for an international card it will have you put in the numbers. After that it will ask you for the number you are calling. What I found a number of customers were doing is pressing the green send button after they put in that number which will disconnect the call that they made to the calling card 1-800 number and initiate a new call to the international number which would result in being charged for the international call.
This may or may not have happened in this situation. I am just sharing what direction T-Mobile may have looked at it from.
Lefttmobilewithsprint
Jersey City,New Jersey,
U.S.A.
Similar Situation with my parents'
#11Consumer Comment
Fri, January 30, 2009
My parents had a similar situation racking up $500 worth of charge using the calling cards. What really got me was that TMobile decide to automatically allow international calls on their phone leaving customers vulnerable to accidental calling. Yes, block can be placed on the account, but for such a dangerous function, it should be left up to the customer to activate it.
This is not the case with other carriers. This should be automatically blocked at account inception given the loan shark rates per minute that they charges.
I promptly had them change carrier and would not look back. I have opened up a Sprint account for them. The first thing that I noticed when I did a test was that no international calls outside of north america can be made without adding a international package on the phone. I received a message indicating that I can not made the call.
All I can say is, so far, out of 10 years of using cell phone service and going through all 4 current carriers, I like Verizon and Sprint the most, TMobile and AT&T the least. Both TMobile and AT&T do a terrible terrible job at keeping harmony with their scandalous practices, they have the worst connections in most places and the worst customer service IMO.
Lefttmobilewithsprint
Jersey City,New Jersey,
U.S.A.
Similar Situation with my parents'
#11Consumer Comment
Fri, January 30, 2009
My parents had a similar situation racking up $500 worth of charge using the calling cards. What really got me was that TMobile decide to automatically allow international calls on their phone leaving customers vulnerable to accidental calling. Yes, block can be placed on the account, but for such a dangerous function, it should be left up to the customer to activate it.
This is not the case with other carriers. This should be automatically blocked at account inception given the loan shark rates per minute that they charges.
I promptly had them change carrier and would not look back. I have opened up a Sprint account for them. The first thing that I noticed when I did a test was that no international calls outside of north america can be made without adding a international package on the phone. I received a message indicating that I can not made the call.
All I can say is, so far, out of 10 years of using cell phone service and going through all 4 current carriers, I like Verizon and Sprint the most, TMobile and AT&T the least. Both TMobile and AT&T do a terrible terrible job at keeping harmony with their scandalous practices, they have the worst connections in most places and the worst customer service IMO.
Lefttmobilewithsprint
Jersey City,New Jersey,
U.S.A.
Similar Situation with my parents'
#11Consumer Comment
Fri, January 30, 2009
My parents had a similar situation racking up $500 worth of charge using the calling cards. What really got me was that TMobile decide to automatically allow international calls on their phone leaving customers vulnerable to accidental calling. Yes, block can be placed on the account, but for such a dangerous function, it should be left up to the customer to activate it.
This is not the case with other carriers. This should be automatically blocked at account inception given the loan shark rates per minute that they charges.
I promptly had them change carrier and would not look back. I have opened up a Sprint account for them. The first thing that I noticed when I did a test was that no international calls outside of north america can be made without adding a international package on the phone. I received a message indicating that I can not made the call.
All I can say is, so far, out of 10 years of using cell phone service and going through all 4 current carriers, I like Verizon and Sprint the most, TMobile and AT&T the least. Both TMobile and AT&T do a terrible terrible job at keeping harmony with their scandalous practices, they have the worst connections in most places and the worst customer service IMO.
Lefttmobilewithsprint
Jersey City,New Jersey,
U.S.A.
Similar Situation with my parents'
#11Consumer Comment
Fri, January 30, 2009
My parents had a similar situation racking up $500 worth of charge using the calling cards. What really got me was that TMobile decide to automatically allow international calls on their phone leaving customers vulnerable to accidental calling. Yes, block can be placed on the account, but for such a dangerous function, it should be left up to the customer to activate it.
This is not the case with other carriers. This should be automatically blocked at account inception given the loan shark rates per minute that they charges.
I promptly had them change carrier and would not look back. I have opened up a Sprint account for them. The first thing that I noticed when I did a test was that no international calls outside of north america can be made without adding a international package on the phone. I received a message indicating that I can not made the call.
All I can say is, so far, out of 10 years of using cell phone service and going through all 4 current carriers, I like Verizon and Sprint the most, TMobile and AT&T the least. Both TMobile and AT&T do a terrible terrible job at keeping harmony with their scandalous practices, they have the worst connections in most places and the worst customer service IMO.
Account Specialist
Boring,Oregon,
U.S.A.
If only the customers were always right...
#11UPDATE Employee
Tue, January 27, 2009
I have a HINT for you!!! The calling cards are a great way to save money on International calls but PLEASE when making the calls do it right!!! It is really simple, All you need to do is make sure you do not hit the "send" key ( you know, the one you push to make a call!!! Usually it is the green key!!!) after you dial the number you are calling in some foreign land that is going to cost you a fortune. I promise you that is the only way it is going to show up as a call. And if you think about it you will see I am right!!! It is a HABIT to automatically want to hit the send key to place a call but just remember you already made that call!!! Just imagine this... Everytime you have to enter numbers on the keypad of your phone ( your bank acct number or a password ) it does not show up as a call on your call log now does it! Sorry, I didn't mean to make you feel so stupid. Now you can thank T-Mobile for helping pay for your costly mistake! And by the way, THINK about this one. We DO NOT have towers in other countries like man of you think. Those companys actually charge T-Mobile for those minutes you use.
PS... If you still think your right and T-Mobile is in he wrong I suggest you try this for me.
Call a friend and while on that call dial the number to another friend and then hit the green key. I bet you your first call will end and the 2nd call will start to ring. Now wait a couple hours and go on line to see your call history. AMAZING isn't it!!! Both calls are on there!!!
Mj
San Diego,California,
U.S.A.
I also have the same problem.
#11Consumer Comment
Tue, August 19, 2008
Jahangheer, I also have the same problem with T-mobile. After I read your report, I called both t-mobile and the calling card company that I have been using. Of course, t-mobile said it is calling card company's fault. The calling card company gave me a good solution, though. They suggested that i should set up speed dialing for the numbers that I use most, so that t-mobile cant dial the number. They also said that they get same complaints many times. Apparently, t-mobile is not the only cell phone carrier doing this. You should probably set up speed dialing with your calling card company.