T- Mobile Discontinued this service and paid all final bills and they still refused to refund my extra pack purchase now they have stolen my money Richmond Virginia
I never recieved any refund and its almost been a year they are refusing to give me back my money
September 24, 2015
RE: Family Mobile
Dear Joseph
Walmart Family Mobile Powered by T-Mobile (“Family Mobile”) is in
receipt of your correspondence regarding your Extras Pack purchased.
Please be advised that any Extras Pack purchase is non-refundable and
cannot be applied toward the account balance. You may use your
remaining Extras Pack balance for downloads, international calls,
international messages and directory assistance calls but since the
account is no longer active, we regret that you can no longer use it.
We apologize for any inconveniences experienced and appreciate your
patience.
Thank you for being a Family Mobile customer.
Sincerely,
Family Mobile
Joseph
Customer Relations
Original Message Follows:
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How can I use my Extra Pack purchase when I am no longer a
subscriber?.....Where does that money go?.....I am no longer a T- mobile
customer and have no access to the 25.00 dollars does it go this is my
money and I want it back in my account I do not want to give my money
away if I do not have access to T mobile service any longer I want the
25.00 deducted from my bill please let me know what steps I need to do
next to get my money back.