Complaint Review: T-Mobile

This ripoff started with a very friendly phone representative named Jorge Cordero, who promised the world, including that my new iPhones would arrive within 24 hours, and I paid for the rush shipment. The phones didn't arrive for a week, and were left at my doorstep rather than have someone sign for them. Within the first week, I received a bill for the first month's service, which was approximately $30 higher than promised. I canceled the account and returned the two devices. They were received in T-Mobile's warehouse on 12/13/2016, verified by UPS. I contacted customer service and was told that I would receive a credit of what I paid ($336.83) to my credit card. By 12/19 I still had not been credited, and called T-Mobile. I was told the credit would be processed within 48 hours. Today is 12/29, and I still have not been credited. I phoned T-Mobile yet again, and after explaining the situation over and over again to four different people, I was finally told that the credit would be processed by Friday, Jan. 6.

T-Mobile's practice of love 'em and leave 'em left me disgusted. Mr. Cordero gave me his cell number as well as his T-Mobile email address, but the moment I started to complain, he never returned phone calls or replied to emails.