Complaint Review: T-Mobile

I was ready to upgrade my phone and could not really decide from T-Mobiles' website what exactly I wanted.  There is a store close to home so Sat. 4/3/2010 I went to the store, picked out the phone I wanted and paid with my debit card.  On Wed. 4/7/2010 I was checking my bank account on line when I noticed duplicate charges to my debit card. One on the Sat I actually purchased the phone and another for the exact same amount on Sunday. 

Well I'm thinking to myself this is simply a billing error and I will call the store and we can get that fixed right up.  WRONG...they quickly admitted to the mistake but then proceeded to tell me that they were unable to reverse the charge, "for inventory reasons" but I could just run on down to my bank, file a dispute and let the bank handle it. I then call the call center, very polite to me, but as they have no control on what goes on in the stores that their name is on there was nothing they could do for me.  Long story short, get to work an hour late so I could wait for bank to open to get dispute form and then leave an hour early to get form returned before they close.  As I am speaking to the ladies at my bank (Banner Bank, regional and I love them, would recommend to anyone) they tell me that the disputes coming in for T-Mobile are getting really frequent. Hmmmm.....

So to sum up, it cost me two hours wages, my time wasted on endless phone calls to fix their mistake. They were of course "very sorry" but could not give me an answer as to why I shouldn't file theft charges.   I have two months left on my contract and I will be done with this company for ever.