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  • Report:  #980983

Complaint Review: T-Mobile

T-Mobile Extended contract without consent Internet

  • Reported By:
    CB — Tumwater Washington United States of America
  • Submitted:
    Wed, December 12, 2012
  • Updated:
    Wed, December 12, 2012

A few months ago I called T-Mobile to cancel the data plan I was paying extra for.  I specifically asked the customer service representative if doing so would extend my contract and she assured me that it would not.  

A few days ago I called to cancel my plan and they told me the contract was extended until 2014 because of the changes to the data plan.  Seriously?

Every time I call T-mobile they start out by saying, "I see you've been a loyal customer for 13 years."  Then they do this!?! 

Unbelievable!

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