Complaint Review: T- Mobile

I signed up with T-Moble and had a contract for 2 years on their FAV FIVE plan. I also added my son to the plan. For the longest time I could not understand where all my minutes were being used. After a long conversation with customer service, it was discovered that somewhere, somehow, my FAV FIVE dissappeared from my account and I was being charged standard time and being charged for FAVE FIVE.

At first they tried to tell me that I never entered the numbers online and after I proved them wrong they wanted to offer me 1000 premium minutes to use in 8 days. I asked for the address of their company headquarters and was refused this information.. WHY THE SECRET? If you have FAV FIVES, make sure that they are being used instead of your standart minuates.

I have sent two letters to Customer Relations Department at 1-813-353-6545 with no response. NO SURPRISE!

Robert j
Pgh, Pennsylvania
U.S.A.