Complaint Review: T-mobile

i got ripp off by t-mobile store  i paid for 2 cell phones and sign in the contract per cell phone i got the plan for unlimited text and calls well after spending practically 1hr the store person told me that my card was decline so i said ok and left a month later i get on the mail 2 letters from tmobile with the  insurance for the phones with the cells number and a third letter was a bill saying that  my monthly payment was due i was beside my self , when i came to find out that my account was charged the cells were activated . clearly i went to the tmobile store showed them proof and they said it was a mistake on their part and they will fix it an i will get the cells on july-27-2017 so im still with no phones and have to wait practically a month to get it resolve they even told me i was going to get new numbers