T-Mobile I WORK FOR T-MOBILE SAN DIEGO California
I have noticed the numerous complaints people have made against T-Mobile. Currently--until I get laid-off--I work for T-Mobile and I must say that your complaints are CORRECT. T-Mobile is a vile corporation that thrives on screwing over the customer. Currently T-Mobile (as of May 2009) is pushing sales representatives to ACTIVATE, ACTIVATE, ACTIVATE.
More specifically, the corporate bureaucracy is pushing reps to push customers into adding AT LEAST $15 in features per line that is activated. Thus, although you are getting screwed by T-Mobile please remember that the sales reps receive a lot of s**t from managers and district managers--ie we are under a lot of pressure and stress. The offers which T-Mobile provides customers with are a load of bullshit--especially the free ticket offers, as customers complain to me about how their ticket requests are always rejected.
Furthermore, rebates are constantly rejected unless customers PAY OUT THE A** FOR MONTHLY SERVICE. In other words, if the process(es) are too difficult then there is a higher chance for the customer to "give up."
Also, as for warranty exchanges--not insurance claims but rather warranty--customers usually need to complain on numerous instances before such an exchange is provided. The warranty for the Sidekick Danger 2008 is no longer honored by T-Mobile thus if a customer's device is defective their only option is to PURCHASE A NEW PHONE--a total load of s**t. The T-Mobile @Home service is shitty as well, I always receive complaints.
Btw, employees pay $10 a month for 2000-3000 minutes and yet the corporation--I am sure--is still making profit off the employees. $5 a month for data access for the employee phone--as compared to $25-35 for non-employees. Smile, you are paying out the a*s.
I forget the real purpose for writing this entry but I would like to conclude by reminding readers that T-MOBILE IS A CRAPPY PHONE COMPANY AND A CRAPPY COMPANY TO WORK FOR--T-Mobile advertises itself to its employees as "a great place to work," whereby they attempt to f*** the minds of their workers by introducing the idea that "work is fun," or that their lives and leisure times need to be constructed around their service to the corporation. A total crock of sh*t.
Harryheck
San Diego, California
U.S.A.
2 Updates & Rebuttals
Acidpop5
Dalton,Georgia,
U.S.A.
Interesting but completely unfounded
#3UPDATE Employee
Mon, June 08, 2009
I work at T-Mobile in customer service and I'm not honestly sure where you work. I do see why you are being laid off though. Interestingly enough, the reps have been advised there would be no lay offs and the company is still actively hiring.
As far as sales, of course they are being pushed to activate. Dealers make commission and activating is part of that commission. Also, T-Mobile is a for profit company, the way we keeps reps is customer base. That may sound horrible but the fact is that's how we stay in business.
As for reps, we have no numbers as far as sales and do not make commission at all. What we are scored on is quality. This breaks down in several ways, courtesy, concern, knowledge, and timely. These aren't bad ideas for a company. The break down also is fairly self explanatory, we are expected to be courteous, show that we understand that customer is having a problem and that we want to fix it, to understand how and why to resolve the problem if possible, and to do it in a time period that doesn't waste the customer's time. It is a stressful job, I won't lie but if it's so horrible then quit and let someone who is willing to do your job well fill your position.
We have had problems with the free tickets and the rebate company. I think this is common anytime you work with another company. If T-Mobile shows you should have received your rebate and didn't we usually credit it. I can't say always because I think we all know that with as many customers as we have at some point someone is going to take advantage.
For a company who is trying deliberatly to deceive its customers we seem to be doing it in an odd matter. My team (16 reps, a senior, and a coach) made $20,000 worth of adjustments (credits) last month. Now, to be fair some of these are what we would call T-Mobile error. We caused it so we credit it in other words. Still that's a lot of money thrown around considering this particuliar accusation.
On warranty exchanges, this is where I really got lost. When you call with a problem and are either not on your phone or have a phone we can call you back on we troubleshoot your phone using a specific guide. We click yes or no and it brings us to another question. It then leads you directly to an exchange. I don't know how its taking you several times to get this processed but I complete exchanges on a daily basis in a short period of time and there are no call backs needed.
On employee plans, yes we get our service for cheaper than a customer. I think a discount applies to almost anyone in any service industry. Why is this unusual? We also don't get as good of a discount on our phones as a customer with a full discount but you didn't mention that.
I don't think T-Mobile is my world and I see this job as a way of working while in college but I think the only reason you wrote this is out of spite. So far I don't see much factual basis to the report itself or the facts are normal and no reason to hold against the company. If in fact somehow you are being laid off, then it sounds like this is being done for a reason. I wouldn't want you creating problems for customers that I will have to clean up. Don't wait to be laid off please go ahead and quit.
Robert
Irvine,California,
U.S.A.
So let me see if I have this right..
#3Consumer Comment
Thu, May 14, 2009
"T-Mobile is a vile corporation that thrives on screwing over the customer."
And
"T-MOBILE IS A CRAPPY PHONE COMPANY AND A CRAPPY COMPANY TO WORK FOR"
Yet you have not quit and in fact are going to continue to work for them until they lay you off. Where I figure you will continue to tell potential customers how great the service is.
Ummm....