Complaint Review: T-Mobile

I moved 5 miles away from origanl subsription to phone usage. I was told all was good. Since my move in Sept. '07 my phone will not work in my home. They have exchanged 12 phones saying that was the problem. I am a stroke and heart patient and needed the service.

After repeated calls I was told they didn't promice it would work in my house and I was to still pay the $150 per month. However, tech support said that they were aware of the problem and a new tower was to be constructed. Customer service said that it didn't matter since I could still dial 911 and get help.

Other friends have AT&T and it works anywhere in my home. AllTell works, Nextell works but TMobile doesn't. Customer service said they would have me working in maybe a year but I still had to pay. Then they said I could buy extra equipment from them for a wireless set to get my phone working. I wanted out of the contract since my phone didn't work in my house. They told me that they saw I had even gone over my minutes a month ago. I went over them in the hospital from a heart attack. It worked there but when I got home it didn't. I was told that it was service and I used it.

I have people banging on my door to see if I am all right because they can't reach me by phone. TMobile can't even call me!

Sass
Arlington, Texas
U.S.A.