T-Mobile Lied about the comparison $$ cost of their services Brandon Florida
I went to a kisok in Brandon, FL. Spoke to some nice enough (although pushy) sales people. I was considering switching my cell phone service from Metro ONLY BECAUSE I was going to be traveling and did not want to hassle with the pre-purchased air time. I was told that I would have unlimited everything (which I had with Metro) including web, voice, text and picture msg and it would not cost me any more than I was currently paying!
As most of you know, you only have 2 weeks to return your phones to T-Mobile but you don't receive a bill for about 6 weeks. Guess what, to get what I had with Metro I would have to pay $168.51 for 2 phones. I think that is ALOT MORE THAN the $104.00 I was paying to Metro PCS without any contract!!!
I tried calling the company to no avail. They said that they can't do anything about what the guys at the kiosk told me about pricing and that their pricing is fixed. They said they COULD LOWER my bill by removing some of the features. Well, that is not what I asked for when I signed up for the service. I could lower my bill at Metro as well if I wanted to give up some of their features.
Please be careful when you're comparing companies (I guess it is OK for the T-Mobile sales folks to lie to consumers as long as they sell the phones and lock you into your two year contract). I am going to go back and talk to the manager of the keosk am waiting on a call back from my attorney!
Fl_dody
Riverview, Florida
U.S.A.
1 Updates & Rebuttals
Crusader
Frisco,Texas,
U.S.A.
That way you learn..
#2UPDATE EX-employee responds
Sun, November 30, 2008
Hey pal, I want a good deal as much as the next guy. and i try to get it too. however, it sounds to me like you shoulda read your paperwork before puttin' a pen to it. secondly, you can't entirely blame T-mobile for the misdoings of an authorized dealer. That would be like blaming Toyota because the dealership screwed you over. Know the people you are dealing with and be wary of "pushy" people. youre the consumer, he has to EARN your business, he's not doing you any favors. youre hooking him up with a sale. and as far as the price difference, you should know better than that. There is no comparison. Try using a Metro phone in Greenbow, Alabama. Don't work buddy. T-mobile has Nationwide coverage. Every single mile of the US? Na, but a hellova lot more than Metro. Ask me, i think the increase in price is justified.