T Mobile Mariah - area supervisor -Tempe AZNichole - business sales consultant -Tempe AZTony - guatemala FREE - IS NOT REALLY FREE Tempe Arizona Nationwide
A T mobile representative came to my office to offer me a better cell service and phones.
1st lie - free Sam sung on5 I was told I would pay a down payment of $78.00 and it would be credited back to me on my first bill - Truth; the $78.00 will be given to me in a small credit a month for 24 months. Basically locking me into their service for 24 months if I want the free phone - cancelling service I would not receive a refund for the balance.
2nd lie - jump program - said if I paid $9.00 a month I could upgrade to a better phone without an additional down payment. Truth - you have to pay the additional down payment minus the original down payment = no benefit as you have to pay the full down payment.
3rd lie - Once you receive the new phone - call in and port your phone number to your new phone which will be automatically transferred and service immediately - Truth, takes 2 to 24 hours before transfer of number is complete.
4th lie - offer same service for same money - I paid $110.00 a month for 2 lines for unlimited calls and text, 10gb, hot spot including caller ID. Truth - 6GB per line and have to pay $3.99 a month per line for caller ID. Also, an additional $2.71 per line - for what? Don't know, Tony (supervisor) said it is an extra fee t mobile adds per line.
5th lie - service is better - truth, it is not better, worse in fact. Calls drop a lot more with this service. Phone seems to get hot and will drop call.
Have to order phones through a representative, can't go to a local t Mobile store for anything. Not even a sim card, you must order it and have it shipped. Can't pay in full for a phone, you have to pay a down payment and sign a contact to make monthly payments. I was told that I could pay the phone off on my 1st bill, I don't know if that is true yet.
Advise, don't even let a representative in to your office. They are soliciting you! Door to door sales, nothing but lies to get you to switch. The service is not better, the phones are not better, you have to order phones and accessories. Once the phone is delivered you have to port and transfer everything yourself. In store t mobile is not for the business customers. Call center employees at least tell you the truth and are mostly friendly.