Complaint Review: T-Mobile

T-Mobile apparently has a policy for never allowing anyone out of a contract without paying the $200 cancellation fee. I had purchased 2 phones which worked satisfactorily. We built a house (5 miles away) and discovered after moving in that the phones would not work from the house. We did not have a landline put in the house because we had our cellphones. The reception was so bad you couldn't speak an entire sentence that anyone could understand.

I actually had to drive several miles one day to place a call to my husband. I have a 13 year old daughter who comes home from school and would be there alone with no phone that works. I called to tell them about the reception problems and their response was "I show you have reception in that zip code". Sure -- in parts of that zip code, but not where my house sits! Well, they said, we can't guarantee that you get reception in every square inch of an area. Sorry! They would not waive the cancellation fee.

I filed a complaint with the Better Business Bureau and did get a call from some "higher up". I explained the situation again and she AGAIN refused to refund the cancellation fee. I let it go to collection! What a ripoff!

Johanna
Cardington, Ohio
U.S.A.