Complaint Review: T-Mobile

The T-Mobile rebate company is sub-contracted, I'm not talking about Wirefly. T-mobile has offered me the rebate that they owe me, but I've decided not to stay with their company. I will give them this, they resolved my problem. Now I will respond to "give me a break." I can put in any major cell phone company into a search engine and find that they have a class action lawsuit against them for a variety of reasons from fraudulent billing to not honoring what was promised in the customer's contract. Bottom line is cell phone companies don't answer to anyone but the FCC and the FCC has admitted to receiving an overwhelming number of complaints, they don't have the man-power to keep up.

Just came back to say that I put Wirefly's name into this site's search bar and all or most of the reports are in regard's to . . . you guessed it, "allegedly" fraudelnt rebates. . . go check it out.

Gerald,
I work for another cell phone company. I can tell you 100% that Wirefly is not a sub of T-Mobile. They are a 3rd party dealer (i.e, BestBuy, Costco,Wireless Toys, Joe Blows Cell Sales-i made that one up!) so they owe you the rebates. T-Mobile didn't guarantee you the rebate for the phones. I'm sure their rebates are distributed through their sales dept. via phone or at one of their stores where their reps would recieve incentive for selling you those phones. (Doesn"t that make sense?) I think after I type this rebuttal it may be interesting to put Wirefly's name in the search bar at this site, which I think you should have done for your ripoff report. The company that I work for has also had many, many problems with rebates promised by this company. I think it very obvious that the T-Mobile reps can not assist you with a rebate that is not their own. Also T-Mobile is a cellular company not an insurance or device protection agency. Most cell companies offer insurance that is through an insurance company. And it is to your benefit to have this protection. I didn't find the employee's remarks snide at all. I only saw the advice that was meant to assist. She gave you info about how to keep your service current by rebooting she also advised you to call in and let them do some troubleshooting. Of course at this point you leave the impression that you don't care to hear reasoning. No. The employees remarks didn't seem snide at all but your's were a little cutting.

Gerald,
I work for another cell phone company. I can tell you 100% that Wirefly is not a sub of T-Mobile. They are a 3rd party dealer (i.e, BestBuy, Costco,Wireless Toys, Joe Blows Cell Sales-i made that one up!) so they owe you the rebates. T-Mobile didn't guarantee you the rebate for the phones. I'm sure their rebates are distributed through their sales dept. via phone or at one of their stores where their reps would recieve incentive for selling you those phones. (Doesn"t that make sense?) I think after I type this rebuttal it may be interesting to put Wirefly's name in the search bar at this site, which I think you should have done for your ripoff report. The company that I work for has also had many, many problems with rebates promised by this company. I think it very obvious that the T-Mobile reps can not assist you with a rebate that is not their own. Also T-Mobile is a cellular company not an insurance or device protection agency. Most cell companies offer insurance that is through an insurance company. And it is to your benefit to have this protection. I didn't find the employee's remarks snide at all. I only saw the advice that was meant to assist. She gave you info about how to keep your service current by rebooting she also advised you to call in and let them do some troubleshooting. Of course at this point you leave the impression that you don't care to hear reasoning. No. The employees remarks didn't seem snide at all but your's were a little cutting.

I filed this report and I would like everyone to read the employee's rebuttal, some snide remarks in there, I rest my case on this company giving consumers the run around. Yes the rebates were through t-mobile and I did find out that they sub-contract their rebate department.

I can understand why you would be frustrated about not getting your money back but I wanted to address a few things. First off, Wirefly is an indirect dealer (and unfortunatly not an extremely reliable one). Wirefly has its own deals that they offer customers that are seperate from T-Mobile. T-Mobile does have its own rebates as well, however, it sounds as if the rebates are offered just through Wirefly. Before you become all upset about T-Mobile giving you the run around let me say that we cannot honor indirect rebates. We didn't offer them so we aren't going to pay them. Best bet is to escalate it to Wirefly supervisors so that they will be taken care of. In the mean time, if your service is so bad let us troubleshoot (if we haven't already done so). Make sure that you are shutting your phone off every day to refresh the network on your phone (just reboot it basically) and hopefully that will help. I hope that you get this resolved and that your service will get better.

I can understand why you would be frustrated about not getting your money back but I wanted to address a few things. First off, Wirefly is an indirect dealer (and unfortunatly not an extremely reliable one). Wirefly has its own deals that they offer customers that are seperate from T-Mobile. T-Mobile does have its own rebates as well, however, it sounds as if the rebates are offered just through Wirefly. Before you become all upset about T-Mobile giving you the run around let me say that we cannot honor indirect rebates. We didn't offer them so we aren't going to pay them. Best bet is to escalate it to Wirefly supervisors so that they will be taken care of. In the mean time, if your service is so bad let us troubleshoot (if we haven't already done so). Make sure that you are shutting your phone off every day to refresh the network on your phone (just reboot it basically) and hopefully that will help. I hope that you get this resolved and that your service will get better.

I can understand why you would be frustrated about not getting your money back but I wanted to address a few things. First off, Wirefly is an indirect dealer (and unfortunatly not an extremely reliable one). Wirefly has its own deals that they offer customers that are seperate from T-Mobile. T-Mobile does have its own rebates as well, however, it sounds as if the rebates are offered just through Wirefly. Before you become all upset about T-Mobile giving you the run around let me say that we cannot honor indirect rebates. We didn't offer them so we aren't going to pay them. Best bet is to escalate it to Wirefly supervisors so that they will be taken care of. In the mean time, if your service is so bad let us troubleshoot (if we haven't already done so). Make sure that you are shutting your phone off every day to refresh the network on your phone (just reboot it basically) and hopefully that will help. I hope that you get this resolved and that your service will get better.

I can understand why you would be frustrated about not getting your money back but I wanted to address a few things. First off, Wirefly is an indirect dealer (and unfortunatly not an extremely reliable one). Wirefly has its own deals that they offer customers that are seperate from T-Mobile. T-Mobile does have its own rebates as well, however, it sounds as if the rebates are offered just through Wirefly. Before you become all upset about T-Mobile giving you the run around let me say that we cannot honor indirect rebates. We didn't offer them so we aren't going to pay them. Best bet is to escalate it to Wirefly supervisors so that they will be taken care of. In the mean time, if your service is so bad let us troubleshoot (if we haven't already done so). Make sure that you are shutting your phone off every day to refresh the network on your phone (just reboot it basically) and hopefully that will help. I hope that you get this resolved and that your service will get better.