Complaint Review: T-Mobile

My journey started when the T-Mobile phone I had, was having problem, it was a free phone because I was eligable for a free upgrade. I had to replace this one after about a year because it didn't work well. I went to the T-Mobile store at Southridge Mall and inquired about my eligability for an upgrade. I was shown a phone that was $80 and was told that it had a $50 rebate, so it will only cost me $30. They gave me the forms to send in for the rebate. I copied everything before I sent it in, like that mattered anyway. I followed the instructions to the letter. A few weeks later I received a letter that said my rebate had been cancelled, it gave me a number to call and refile my rebate, which I did. Incidently the customer service person could not explain why it was cancelled in the first place. Well another few weeks passed and I received another of those letters and so I called and refiled yet again. I did this a total of three times, then finally someone from the customer service for rebates told me that the rebate I was filing for was not for my phone. I explained that the sales person at the store where I purchased the phone was wrong. WRONG! how can this be? I told them that this was a T-Mobile store and that they should stand behind this. I was I would not get the rebate, regardless. The best they could do me was a free month of service, which amounted to about $34 bucks and a two year contract. I don't know what I was thinking when I accepted this. I have sent an email to there customer service via their website and have never received a reply. This September when my contract is up, Later T-Mobile. This company does not stand by their people or their promises. Don't be fooled by anything they say.

Rhonda
Des Moines, Iowa
U.S.A.