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T-Mobile ripff Being harassed over bills that are unfair St Petersburg Florida
I have been with T-Mobile since the Aerial days, and must say the service and support has declined dramatically over the years, until finally, I just had enough. Every month or so, the signal degraded until finally I could no longer get reception anywhere, including my home, which had worked for about a decade. Their support people were not only rude, but also incompetent. I was tricked into changing my plan, as I was grandfathered into a great rate, only to find out that they not only misrepresented what I would get on my new plan, i.e. t-zones and unlimited internet, but also boosted my charges into orbit. I was also promised I could go back to my old plan if I was not happy. Not true. It really wasn't about the money, as I was accustomed to having bills as high as $1,800.00 ... once it was $1,400, because they signed me up for unlimited internet and then charged me by the packet.
Absolutely Ridiculous. I changed to a blackberry, which they could barely get to work, and paid top dollar for it, with the promise that I could go back to my previous plan if I was unhappy (Should have been wise to them after they pulled this one on me the first time). Don't fall for this. Not only could I not go back, but I was out over $400 bucks for a device that didn't work, and a 2 year contract to get into my new crappy plan. I raised enough of a stink that they promised to unlock my Blackberry phone, so at least I could sell it. This they also changed their minds on, and decided keep the lock my phone, making it for the most part, a paper weight. This is quite unfair, I paid for the phone, it is my asset, my property, and they crippled it. At this point, I was pretty much fed up with T-Mobile, and gave them an ultimatum. Either fix my issues, or Cingular would.
Once again, T-Mobile promised to work with me, unlock my phone and try to figure out what the problem was, but once again, they decided not to unlock my blackberry, and ignore my service issues. As I promised, I made the jump to Cingular. I had to purchase yet another Blackberry, because T-Mobile would still not unlock my device. (Note: the Cingular transition went off without a hitch.. They did exactly what they promised, and then some) T-Mobile called, now demanding $200 dollars for breaking my contract, and another $100 for my monthly bill. My take was, no way! I feel they owe me money for my device! And as for the contract, I just signed it, nothing was working right, the contract is a 2 way street! They must provide service as promised, or the contract is null and void!
My house is clearly on the map for supported areas, not to mention that I was promised that if this did not work, I could cancel. I refused to pay... After working with their billing folks, I agreed to pay the bill, if they unlocked the phone. They felt that was reasonable (I didn't, as I felt the contract issue was totally unfair, but would have paid it just to make this all go away). Once again, they changed their minds, and refused to send me the unlock, and once again, I refused to pay. I now am being hounded by credit bureaus, threatening to damage my credit.. but, still I will not pay. It is just wrong. In summary, this would never have had to escalate to this point if T-Mobile had just been honest, upfront, and provided the service as agreed. As it stands now, they might have put a dent in my otherwise stellar credit rating, but I have cost them countless customers by sharing my experiences with everyone I deal with personally and professionally. With the competition for cell phone service being at a peak, T-Mobile should at least try to buff off their already tarnished reputation. I feel their unscrupulous underhanded and unethical behavior is rapidly catching up with them.
Buyer Beware!
Rick
St Petersburg, Florida
U.S.A.
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5 Updates & Rebuttals
Dr Rick
St Petersburg,Florida,
U.S.A.
T-Mobile
#6Author of original report
Thu, October 29, 2009
After being contacted some time ago by T-Mobile representatives, who assured me this would all go away, I am now ONCE AGAIN being hassled by a recovery service for payment on this! I cant believe these people!!
April May
Terre Haute,Indiana,
U.S.A.
Cohiba is correct
#6Consumer Suggestion
Mon, February 25, 2008
T-Mobile will unlock your phone after 90 days, if your bill is current.
In your contract it does say that service cannot be guaranteed. Also T-Mobile never charges by the "packet" they have a flat price for their internet plans. I have been a data customer of theirs for years.
Rick
St Petersburg,Florida,
U.S.A.
Nice rebuttal ,,,
#6Author of original report
Tue, February 05, 2008
Maybe some people have lost sight of the purpose of sites like Ripoff.com.. It gives consumers a forum where they can communicate their experiences to other consumers, possibly saving them from being 'ripped off' or giving them the ammunition to ask the RIGHT questions, in order to protct them from a similar bad purchasing experience. Have you ever stopped to think that maybe given the time between when I posted this and NOW that they might have changed their policies, based on complaints comming from consumers with similar issues? Or maybe, like the last guy, your jsut a T-Mobile employee trying to justify bad service, as it is the norm,, and defending it seems second nature . Guess what .. my depiction of my situation was completely correct, and I have all the proper documentation. Expressing my issue on ripoff.com does NOT make me wrong, ity makes you ignorant, as your positive experience may very well be due to people like me.. by the way, if you are staying with t-mobile,, why are you unlocking it? does it rhyme with employee? Heres the bottom line. T-Mobile did not provide the service they promisted to me under contract. Liek any other contract, between 2 parties, you have options.
A). uphold your part of the contract. I did .. I paid my bills .. on time.. and in full .. they did not .. They could not provide a signal in an area (even my house) that was clearly marked on the map as a covered area, and was covered for the last 10 years.. fix it.. or you are in violation of the contract.
B). contract violation .. cant fix it... release the contract. unlock my equipment which I purchased,., so can take it elsewhere .. or,,, if you choose not to unlock it,, buy it back. its only a couple of weeks old.. more than reasonable. I would be happy to return it for a full refund, which I would have been happy to do... (this is in response to the previous t-mobil employees rebuttal,, I get it .. fix it or take it back.
C). do that t-mobile did.. stick you with a phone you cant use, charge you for the service you couldnt provide, and try to hold you to a contract you in violation of by not being able to provide service in an area you promised to provide service in..
In closing .. grow up.
Cohiba
Tampa,Florida,
U.S.A.
Not True is WRONG!
#6Consumer Comment
Tue, February 05, 2008
After 90 days of service T-mobile will unlock phone if you call and ask...I did it with my BB Pearl and just last week with my BB Curve...
Jimbo831
Lawrence,Kansas,
U.S.A.
Not True
#6UPDATE Employee
Thu, August 09, 2007
Unfortunately you are wrong about your phone being unlocked. While you did purchase that phone, you most certainly got a great discount on it for signing that 2 year contract.
If you pay full retail price for a phone, T-Moible will unlock it no questions asked. If they subsidize a large portion of the cost, why should they unlock it so you can take that phone to Cingular? Why would it make any sense for T-Mobile to invest probably over $100 selling you a phone for way less than they paid for it, just so you can cancel your service and use that phone somewhere else?