Complaint Review: T-MOBILE

Dear All,

DO not go with this company for your cellular service!! A couple of years ago when I first signed up with t-mobile they really were number 1 in customer service. Since then they've gotten EXTREMELY cocky and their customer service has taken a dive for the worst.

I was cancelled for suspicious payment reasons (of which no one could tell me) After requesting to know WHY I was sent a letter stating that my service termination fee had been waived and my service had been terminated for suspicious payment. (Now mind you, this was after I had just went into the store and made a CASH payment) What is suspicious about that?

At first I thought ok, maybe somebody's trying to hack into my account or somethnga and they are tracking somehow to catch the 'bad guy' but I was never contacted to explain anything after several attempts from my end to find out what happened!

So I had to get another phone, so I've decided to go with Sprint/Nextel. So far so good. Honestly, I still wonder what happened, but it seems T-Mobile really doesn't care enough about 'little me' as a customer, they didn't even respond. JUST REMEMBER: IF YOU WANT GOOD CUSTOMER SERVICE, DON"T GO THERE!

Tomeka
Baltimore, Maryland
U.S.A.