Complaint Review: T Mobile

I was having problems getting signals with my T Mobile cellular phone. I reported it several times and the guy at the store told me "it was just a bad battery." We replaced the battery several times. It got to the point I gave up using the darn thing.

So I told them I wouldn't pay for something I couldn't use. They said I could make a settlement with them.
They sent me a settlement letter which I thought was terrible high.

The lady was very nice and she said she would give me another month. I told her my father passed away I simply couldn't come up with that much money for something I couldn't use.

She agreed with me. Unfortunely, I can't back this up because it was all verbal. Now I get a letter saying I owe 324.26 and must pay in 30days. I honestly feel like sueing them.

I feel they owe me some money because I couldn't use the phone. It must have had a bad battery. And they wouldn't replace it.

Now I have to deal with a collection again.... after she promised me she would give me another month. And she would talk to her boss to see if they could lower the amount.

I would not recommend T Mobile to anyone.

Janelle
Dublin, Ohio
U.S.A.