Complaint Review: T Mobile

TMobile claims in their billboard ads that they give their customers more satisfaction, that's an out right lie. My contract expired with this company in June 06.

Prior to my expiration that I was told that i could go month to until I agreed to a new contract. My cell phone stopped working, so i went on line to one of their subcontractors to upgrade my contract.

However I realized that I was charged for two separate contracts . I called and informed them of this.The response was that I needed to cancel the service that they gave me and pay a $200.00 cancellation fee. I called again told them that I only needed an upgrade.

I was placed on hold and spoke to Tanisha, who informed me, that I went to a T-mobile store and purchased a new line, and my old line converted to a new contract so I need to pay the cancellation fee. No address for corporate. Who does this?

Hyacinth
Powder Springs, Georgia
U.S.A.