Complaint Review: T- MOBILE

I was a loyal Customer of T-mobile for three years until a series of FRAUDULENT charges and obivious lies on their part made me cancel...here is the background on the issue:

On 02/23/10 I made an e-check out to T-Mobile (.com) for the ONE TIME payment amount of 77.69. There was no enrollment in any program that would authorize them to do so automatically in the future.

To my surprise I was billed a SECOND time for 77.69 one day later, on 02/24/10 that I never authorized. I called Navy Federal AND T-mobile. I told T-mobile about the problem, an that this was unauthorized on 02/27/10 and to stop withdrawing funds from my account. Their website Tmobile.com was causing my bank account / checks to bounce due to these fraudulent charges.

T-mobile I learned later, did not initiate any investigation as they had told me they would. I was billed YET AGAIN 77.69 in an unauthorized drawn from my account by T-mobile.com. This charge showed up on 03/04/10 on my account. This is the second unauthorized charge made on my account in less than two weeks! ( Transaction #021000023770675 ) .

Worse yet, these payments were NOT reflected on my T-mobile balance. But T-Mobile did admit to them being drawn from my account by T-Mobile.com. So, after speaking with Navy Federal yet again, I was given the option to close the my checking account, and that is what I did. THAT'S RIGHT I HAD TO CLOSE A BANK ACCOUNT I had since 1990. This was the only permanent way to stop T-MOBILE from stealing my funds!

On 03/10/2010 T-mobile Issued what I thought was a refund on the second unauthorized charge of 77.69. I later learned that it was a refund of the legitimate payment on the 23^rd of November, and that the payment in March was not recognized so they claim to have NO RECORD of transaction # 021000023770675. So my T-Mobile my bill for April magically becomes 153.02 USD. ( see enclosed documentation).

On April 02, 2010, I spoke with T-Mobile Cash management Representative Andrew ( Badge # 1266313) and cancled my T-Mobile Service. I CANCLLED my T-mobile account, and asked for a balance to pay off the pro-rated month plus any remaning charges.

I was told the bill -The outstanding debts form my account- was 183.70 ( 153.02 PLUS the pro rated month of service), that day I sent a POSTAL MONEY ORDER to T-mobile for 183.70.

T-mobile sent me a letter that claimed I was late on my payment and that I owed only 153.02. ( this letter was dated April 5^th, so how could my payment be LATE?)

I received a second form Letter from T-Mobile that said I missed a Payment of 47.01.

I called T-mobile yet again and was told they only received a payment for 153.02. I informed them I sent a money order for 183.70, and they said that I should expect a call back on the issue. I never received it. I did ask for an itemized bill as required by law.

Latest Fraudulent Billing:

On May 10^th I received a bill from T-Mobile, a Non-Pro rated bill that gives me a mystrous One time Charge of 82.99 that was due on the 19^th of the month. I am Exasperated with T-mobile. I do not owe them these monies, and it seems they are charging me for the full month when I cancled on April 04/10 .

While they were forced to reflect my payment of 183.70, they just made up an even bigger charge....in reality any lagging charges amount ONLY to 2 dollars 20 Cents! , this and the taxes do NOT ADD UP to 82.99. None of this adds up with the last two bills sent in any case! Once Again T-Mobile is attempting to swindle me.

PLEASE have T-mobile cancel this FRAUDULENT debt of 82.99. The monies in time, trouble, frustration, Health, and Financial Disruption greatly exceed Two Dollars Twenty Cents that I might have owed!

I supposedly PAID a pro-rated charge for March 23-April 04, 2010 when I paid up with the money order for MORE than the 153.02 ( I sent 183.70) ( the only legitimate charges left according to Andrew at T-mobile Badge # 1266313 were to be text messaging charges that were not yet Itemized.)

Secondly, I cannot be the ONLY person in Minnesota ( or the USA)  that T-Mobile is Scamming. I would suggest a Class Action Suit, like the one Minnesota successfully brought against Sprint. I would make my case available to spearhead such an effort. T-mobile is using their position to ruin peoples credit record, and their lives as a result.

Now T-mobile is threatening to send this bill to a collection agency....

I will not pay what I can PROVE I do not owe.  Any lawyers are welcome to contact me via ripoffreport.com.

 

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder RipoffReport.com Author of www.ripoffrevenge.com

Rip-off Report PO Box 310, Tempe, Arizona 85280