Complaint Review: T-Mobile

T-Mobile stole my money. I paid $100 for minutes, then a few days later my T-mobile phone died. I decided to go with another carrier. When I called to ask for a refund of my $94.20 of unused minutes, I was transferred from person to person, repeatedly put on hold. After more than an hour of explaining my situation over and over again, I was told, "we keep your money, that's our policy." DO NOT use a prepaid phone with these people. They make their profit on collecting money from people who end up not being able to use the service because of their shoddy equipment. 

Karen, Connecticut