Complaint Review: T-Mobile

Although I was very happy with my Verizon DSL service I thought wireless internet would be the way to go. Considering I am a business women and I was a full-time student at the time I chose to get wireless internet with T-Mobile. I paid $150 for a wireless internet card that you can purchase for $35 on the internet and I didn't realize that I was in a one-year contract. I used the internet service for 4-5 months at which time I had several interruptions in my service. The internet service was very slow at times and did not work properly. I often lost jobs due to the service of the internet. The internet service was so bad that I refused to pay them another $50 a month for service so I paid the $200 early termination fee. At that time I signed up service with Adelphia cable.
If the internet service was not so terribly bad I would not have opted to terminate my service. I could not afford to go another day without internet service. T-mobile customer service did not help me with my service issue and I often had to leave home to use the internet somewhere else. I had no choice but to cancel my service and pay the $200 + $150 I already paid for the wireless card.
The internet wireless card that I paid $150 for will also pick up WI-FI internet. After connecting my new cable internet in my home, I purchased a wireless router. I connected the wireless router to the modem and plugged in my $150 wireless card to my computer. The internet worked fine for about 4 days, until T-Mobile disconnected it. Because the wireless card has a SIM card, T-Mobile turned it off making the wireless card worthless. I can no longer use my $150 wireless card even with a wireless router. Thanks T-Mobile, you cost me over $600 in 4 months for internet service!

Heather
Moreno Valley, California
U.S.A.