Complaint Review: T-Mobile

Thank you for contacting the T-Mobile Premium SMS Refund Program.

We have reviewed your completed Claim Form and/or Account Summary Request but unfortunately we are unable to validate your request for the reason stated below:

The Account Holder name provided does not match the Account Holder name in the data provided to us by T-Mobile.

If you have recently changed your name we would be happy to update your record, but we need the following information in order to do so:

• Name provided on your Claim Form and/or Account Summary Request
• Name, including former names (e.g., maiden name)
• Copies of documentation confirming legal name change (e.g., marriage certificate, notarized name change certificate, divorce decree)
• The Account Number (“BAN”) associated with this account.

If there is anything more that we can do for you, please do not hesitate to contact us.

Regards,

Refund Administrator
www.T-MobileRefund.com

this is the message that i have gotten this here is the 3rd time that this bogus program is doing  there not going to give a refund  to people what there doing is making hard for us by claiming that they need more information on you and after you provide them with the information they come back at you again asking for the same thing the program is a R I P  thats why im posting this