Complaint Review: T Mobile

To Whom It May Concern,
About two months late may early June I decided to switch over to T mobile ( Huge mistake), because I heard that they had great customer service and great plans. I went to sign up at valencia Mall in California and bought 2 phones a Razor and a T 809 from a MR Eddie M. with dealer code#1255460 who sold me the phone with insurance ( the insurance was never added but I payed for it and cant get anyone to assist me in getting it back). He also told me that I would get a 180 usd rebate for both phones and along with that he told me that I could use the phones internationally.

This all sounded great and like a sucker I fell for it right on my face. I wanted to buy these phones because of the international calling which I later found out could only be used with a different sim card only 3 months after I purchased the phone, he conveniently left that part out. I also inquiered about recieving incoming international calls and if I would be charged if I rejected the call but a messages was left on my voicemail. He stated that I would only be charged if I checked my voice mail which I never did. To my surprise they did charge me, 630usd for NOT checking my voicemails.

What I'm getting to is T mobile is one huge lie. They lied about my insurance, they lied about my rebate ( only got 50 bucks) and they lied about the long distance incoming calls, All this to land a sale. The kicker is when I complained to Tmobile customer service about this all they did was thank me for making an inquiery and thats it, they really could not care less. I strongly urge anyone who reads this do not join T mobile you will definetly regret it.

At some point they will scam you and wont give two hoots about it. Take it from me I got screwed hard but I definetly learned my lesson even though it cost me 630 usd.

Jerome
canyon country, California
U.S.A.