Complaint Review: T-Mobile

The nightmare began when I made the mistake of leaving AT&T and making the switch to T-Mobile. It has been an absolute nightmare and has cost me three times the money I paid at AT&T.

I was not able to make most out of state calls so I called T-Mobile and their response was that these people blocked your number and we cannot help you. This crap went on till August 23rd when I decided to go to a AT&T store to cancel T-Mobile and go back to my trusty AT&T. The rep at AT&T, his manager and myself were on the phone when I canceled all service with T-Mobile. We asked the T-Mobile rep if all lines were canceled and they responed "Yes" and sent confirmation code. A month later I get a bill from T-Mobile stating I owed them two hundred dollars for a month of service so I contacted T-Mobile and they said I never canceled service. What a nightmare. This went on till December even though I canceled service a dozen times. I haven't even mentioned the customer service rep that stole my credit card info and ran up a $2000 dollar bill on my credit card.

When I signed up for service I bought four phones on a contract which were all paid off within three months. When I went to unlock the last phone which I paid $800 each they said they could not unlock unless I went back to T-Mobile.

These people are outright crooks ripping off people out of millions of dollars. I have hired a lawyer to go after them but hoping for a multi million dollar class action lawsuit against these crooks. I feel sorry for the other people going through the same crap.

They have swindled thousands of dollars out of me in 6 months.

STOP USING T_MOBILE