T-mobile Tmobile refused to cancel contract even though they can not provide service where I live Bellevue Washington
I have had service with them for about 7 years. The phone service never worked well at my home. It constantly would drop calls or incoming calls would go straight to voicemail. There simply was not good reception here. Initially this was not a problem as I had a landline, and was able to use my cell only at work, or to and from work, and use my landline at home. But now I have cut my landline so I need to make phone calls using my only phone, my T-mobile cell - but I can't - so I called to tell them I want to cancel my contract. I expected they would want to charge an early termination fee as I have 5 months left to go - however I didn't feel I should be charged the fee as they can not provide me with service where I live. They said their coverage maps showed I should have coverage here. I told them there was no coverage and asked what I needed to do to show that - take a video of calls dropping? I've had a couple of phones over the years - none seems to get a signal here. When friends come over that have T-mobile they get no signal here. So what I have to do is walk outside and down the street to get reception. They asked why I was only complaining now if I had had service for 7 years. I told them that it wasn't a problem not being able to make calls from home when I had a landline, but that now I no longer had a landline so I needed to be able to use T-mobile at home. They told me that I had had 30 days when I started my service to try the service out and report any problems - and now it was too late. I've called and talked to couple of operators and supervisors and they simply refuse to let me out of the contract. I tried to argue that for the contract to be valid - they have to be also keeping their end of the deal up - which is to provide reliable service - which they can not where I live.
I will never agree to another cell contract. This is so maddening - they have all the control and you are helpless. Why should I be forced to continue paying for a service that doesn't work where I now need it the most?
If by some remote chance someone at T-mobile is able to read and fix this problem for me I will happily remove this post and put up a glowing review instead.
Acdenning
San Clemente, California
U.S.A.
3 Updates & Rebuttals
Acidpop5
Dalton,Georgia,
U.S.A.
You can cancel with no fee but...
#4UPDATE Employee
Sun, June 07, 2009
but you have to be in a service area where we can't offer service. The coverage map is not the only thing though that we take into account when you call. We look at the past calls for a complaint of the same problem, trouble shooting done for this problem, a service request filed to check the towers if they aren't working properly, but most importantly we also check your call log.
We see every call made on the phone, where the call originated and terminated, and for how long the call lasted. If you say you have no service and we show that you should have coverage and that you have used a reasonable amount of minutes steadily than we would not cancel your line with no charge.
As a rep, I would look at all of those things for you but I would also have to consider why you would keep service that doesn't work for seven years. It would be like throwing money away.
If service doesn't work at your home, which is the address that matters, I suggest staying on top of it calmly; call and have service requests and troubleshooting done. I would also suggest staying on top of those requests to see where this is taking your service. I know this is taking up your time but if it accomplishes what you need then it would be worth it.
Rissa
Anoka,Minnesota,
U.S.A.
You're kind a scammer yourself..
#4Consumer Comment
Tue, May 05, 2009
The title of this posting seemed promising..tmobile will not let you cancel your service even though you get no service where you live. But the reality of it is that they will let you cancel it, you're just not willing to pay the fees. You knew you didn't get service at you house and it wasn't a problem before you got rid of your landline. So you got rid of your landline..and the reason for that was?
Since this was a voluntary action, you are fully responsible to pay the fee for cancelling, and the fact that you've been with them for 7 years knowing that this was a problem. If you want to get out of it so bad, pay the fee and cancel. As you said, you had expected they would want an early termination fee.
This is well within the rights of any company because you signed a contract with them, and being that you've signed these contracts for 7 years straight, one would think you would know this. And in all honesty, if it was such a big deal for you to pay a fee, why would you not just wait for the last 5 months to be up and then just not renew with them?
I would think since you don't have a land line, that it would be better to have a phone you could use by walking down the street or while you're out rather that not one at all. You can't knowingly cause a problem for yourself and then blame it on someone else. It sounds like you purposely diconnected your land line to avoid paying a cancellation fee.
There is absolutely no reason for tmobile to wave your fee. It sounds like your just trying to screw them over. This problem is your own, not the company's.
Guyincognito
Anytown,Arizona,
U.S.A.
I don't understand?
#4Consumer Comment
Sat, November 15, 2008
I am sorry, but I am not understanding - why did you terminate your landline services if you already knew that the cell phone you had for 7 years was not going to work? You've been renewing your contract for 7 years when you had the full knowledge that you did not service at home, meaning you accepted that lack in coverage.