T Mobile TMobile wouldn't cancel contract. I faxed docs that I was leaving USA. They said my ticket was fraud Beaverton Oregon
September 2007 I called T-Mobile to cancel my 2 yr contract. I was moving to Indonesia October 10, 2007. The rep on the phone told me to go to the nearest TM office, and fax them a copy of my paid flight tickets & itinerary as proof. I went to the Cedar Hills Crossing, Beaverton Oregon store. To make sure the fax had been received, the sales rep. called to confirm. Their story had changed.
A different employee said they couldn't be 'sure' that I was really relocating and that, 'people will do anything to get out of their contracts!' I told him that I was complying with the directions I had received when I contacted the office. I told him why would I pay for $12500.00 non-refundable airline tickets JUST to get out of their contract? I've been living in Bali for almost 2 years.
My children send my mail to me and T Mobile never canceled my contract and has sent my account to a collection agency. I called T Mobile from Indonesia in November and told them I would only pay what I owe for September, the last month I had used my phone & their service. They gave me the number of the collection agency handling my account.
Gaylonmcq
Jimbaran Bali
Indonesia
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1 Updates & Rebuttals
Acidpop5
Dalton,Georgia,
U.S.A.
Moving
#2UPDATE Employee
Sun, June 07, 2009
I can understand the frustration here and it sounds like there was some misinformation exchanged at some point. At T-Mobile we can not waive an ETF with an airline ticket. We can waive it with a valid driver's license from the country, a voter's registration card, a utility bill, rental agreement, or of course, a property deed for a house. What they said, even if said badly is a fact. We don't know with an airline ticket what your intention is. You could be visiting. That is why we look for some proof of residency.
As far as the cancellation, when you contact us the plan is to cancel you at that time and then remove the ETF when the paperwork is provided; in a reasonable amount of time. What we do see a lot if people who cancel for moving out of the country through an indirect store and then start a new account after the ETF is waived. If that's caught you can certainly be billed. Since this wasn't the case the problem is that it waited so long. It takes quite a while to actually go to collections for the most part with T-Mobile. It sounds like when the ticket was refused it would have been a good idea to find another option and not simply leave the account.