T Mobile We don't care that you had emergency surgery... Nationwide Nationwide
I have been a T-Mobile customer since the mid-ninties. Two years ago I had upgraded to a new handset with T-Mobile. The phone was defective and T-Mobile sent me a new one.
Unfortunately for me I contracted a Superbug before I could get the original handset back into the return envelope. Emergency surgery, septicemia, 5 days in the hospital, rounds of Vancomycin and unable to walk.
I contacted T-Mobile with letter's from my surgeon, infectious disease Dr., my primary care Dr. as well as my therapist. It didn't matter to the multiple people I spoke with at T-Mobile. They only cared that I was 2 days over the return date and would be more than happy to work out a payment program with me on my monthly bill.
I spent 18 months paying for a paperweight. Thank you T-Mobile. Not only for your understanding but for the $600 brick.