Complaint Review: T-Mobile / Wireless Champ

The T-Mobile kiosk in the Woodlands Mall is completely incompetent. After running my card twice (causing it to close automatically and requiring an hour long phone conversation to unlock it) I purchased two phones. The next day they re-charged my card the full price again...twice. Another card lockdown, hours on the phone with them and my bank.

Anyways, it turned out their phones were overpriced by 100% from other locations, and their service was bad. I returned the phones the other day for a full refund. Guess what didn't post to my card? My $433 owed to me by Wireless Champs. Guess what I have to do today? "Bring my card to them so they can reprocess the refund".

No refund yet, we'll see...

Mike
The Woodlands, Texas
U.S.A.