T-Mobile Wireless UNETHICAL BUSINESS PRACTICES RIP-OFF Bellevue Washington
T-Mobile drops your calls (both incoming and outgoing) so that you will have to repeat that call or the call will come in again so that they are able to round up your minutes and charge you for the extra time used.
This will increase your bill substantially and they will tell you that there is nothing they can do about it because it is the service in the area, blaming it on the telephone line. This is not true, they know it and so do most people but you can do nothing about it other than to write your congressional representatives.
Patricia
Muskegon, Michigan
U.S.A.
3 Updates & Rebuttals
Sherri
Richmond,California,
U.S.A.
"Rigid"? T-Mobile has been extremely flexible with me.
#4Consumer Comment
Wed, March 05, 2003
I have had service with them for about 9 months and they have been wonderful about letting me change my plan, add an additional line and waived the activation fee, etc. In fact, when we upgraded my husband's phone and the T-Mobile retail store overcharged, after I called Customer Service, we had a check in less than a week.
Cellular service is far from perfect technology, but I have only had one dropped call in 9 months and that was at 8 in the morning. T-Zones goes out every great once in awhile, but doesn't stay down for long. Compared to other cellular services I have had (Sprint, Cingular, Verizon), I have found T-Mobile to be much more reliable than most.
Patricia
Muskegon,Michigan,
U.S.A.
T-Mobile Unethical Business Practices ..If this company is so wonderfull why are their service rules so rigid and why are their customer service options so limited.
#4Consumer Comment
Tue, March 04, 2003
Unfortunately I can still hear my radio when I go under a bridge, over a bridge or around a bridge. When I am standing next to a tower i was not able to communicate with the person I was talking to. To say that I should educate myself on the use of cell phones is ridiculous at best.
If this company is so wonderfull why are their service rules so rigid and why are their customer service options so limited. I can tell you why because they are intent on keeping customers at all costs.
Another reason that I know this is because they offered to let me out of this contract if I would "get" another person to take over and join the company. In effect selling my soul so they can do what they did to me to someone else. THAT IS UNETHICAL BUSINESS PRACTICES. And that is why they have their employees responding to these reports.
Ian
Chino,California,
U.S.A.
Give me a break
#4UPDATE Employee
Mon, March 03, 2003
It's funny I have to listen to all these types of complaints every single day. If people where just more educated on what they where buying, we would all be better off.
First, every company has drop calls, I dont care who you are. Cellular is based on cell cites. When you get a dropped call it is based on either the tower capacity, distance from the cell site, or network issues. Its just like a radio wave. If your under a bridge on the radio and your not getting reception do you complain to the radio station.. no..
And every company is rounding to the next minute billing t-mobile is not out to get your money. People wake up and do your homework, if you dont know how the technology works dont use it.