T-MOBILET-MOBILT-MOBILE A FULL OF APOLOGIES COMPANY!-BUT NOTHING GETS DONE! Orlando Florida
T-MOBILE: I have never in my life seen a company like this before! If a stranger walks into a T-MOBILE STORE they can charge and put anything they want on your cell phone bill! Their customer service say its impossible but it has happened to me, someone put four new phones on my bill! It has also changed my contract date or I would gladly discontinue this horrific service.
After having to go directly into their store because I could not get anywhere with their overly apologetic customer service dept. However once I was in the store I was told by them that if someone comes in to a corporate store with a phone of yours they most likely will be allowed to charge new phones on your bill! Yes! believe it...even if it's your account and don't sign for it!! I never gave anyone permission to charge on my account but they continue to charge me for the additional services every month that was placed on my account!
I also asked them to make changes to my service from 3k min to 1k min per month...IT ALSO NEVER GOT DONE! That was after waiting multiple times over the phone and finally going into the corporate and store waiting for over 2 hours to finally get a rep free in their store. Very understaffed!
Their customer service people are always very nice and friendly on the phone! They have great phone manners but I think they are seriously instructed to get nothing done!
Also stay away, If you are like me and can be a little late at times, after 3 days late they are on you harrassing you like a fly on poop! They will think nothing of cutting your service off in the interim, yes, if your just a little late, they will automatically freeze your service.
Most fair business practices give someone 30-90 days to pay a bill NOT THIS COMPANY!! At times your maybe your just late, (you may be sick, half dead in an accident)they don't care. This company they will just shut-off your service-Lock Stock and Barrel!! And they will pester you to no-end! I give my customers 60 days before I would even think of calling them!
This company has really forgotten who is THE CUSTOMER.
They use to be a great company when they were Mobile One. It is also a very expensive service!
I just heard today Kricket is $45.00 per month w/umlimited service. Not sure how it is but I doubt it can be much worse.
These cell phone companies can make you nuts! If it wasn't for the emergency aspect of having one, I am beginning to think we where much better off as a society without them!
Frank
Frank
Kissimmee, Florida
U.S.A.
6 Updates & Rebuttals
Lala
Wichita,Kansas,
U.S.A.
in regards to service suspension
#7UPDATE Employee
Sun, June 15, 2008
i would also like to add thay everyone's account is different as far as when and if the account is suspended for not receiving a payment... our system keeps track of when payments are made and how often they are paid late, or only partially paid... accounts that tend to have late payments or only partial payments leaving a past due balance on the account are more likely to trigger the system to do a suspend, either partial or full, a lot sooner than someone who has always paid the bill on or before the due date who maybe is late or misses a payment...
i don't know what your payment history looks like for sure, so don't get me wrong i'm not saying this is for sure the reason why u r shut off after 3 days. but keep in mind it is not done by a rep, which most of you think, and also b/c each account is different there is no way for us to tell u when it will suspend once it is past due... all i can say is the timeline will become shorter the more times you go into past due status. so the best way to keep your service on is to pay before due date, and if not able to, contact our financial care dept on your due date to set up a payment plan, and this way you won't be suspended
Jamie Lee
Na,Pennsylvania,
U.S.A.
FCC regulations
#7UPDATE Employee
Sat, June 14, 2008
FCC regulations that T-Mobile strictly follows includes verifying that the customer is the Billing Name on the account or an authorized user set up only by the Billing Name party. This also includes verifying the last 4 of the social security number. In no way just having a phone that is associated with the account will auto authorize the user. This is a scary thought for anyone that had their phone stolen, so rest your mind for those who read this article. It's far from true and I'm beyond surprised that this was something told to this individual. T-Mobile does have indirect dealers that sell T-Mobile including other carriers. If anything shady like this happens to the account please report this immediatly to T-Mobile. we do have a large fraud team dealing with many different types of fraud including dealer fraud so it's extremely important to get this feedback so this doesn't happen in the future.
Nancy
Steilacoom,Washington,
U.S.A.
who got the otehr phones?
#7Consumer Suggestion
Fri, June 13, 2008
Did you bother to find out WHo came in with YOUR phone and got four more phones? THAT is the person you need to go after.
Nancy
Steilacoom,Washington,
U.S.A.
who got the otehr phones?
#7Consumer Suggestion
Fri, June 13, 2008
Did you bother to find out WHo came in with YOUR phone and got four more phones? THAT is the person you need to go after.
Nancy
Steilacoom,Washington,
U.S.A.
who got the otehr phones?
#7Consumer Suggestion
Fri, June 13, 2008
Did you bother to find out WHo came in with YOUR phone and got four more phones? THAT is the person you need to go after.
Nancy
Steilacoom,Washington,
U.S.A.
who got the otehr phones?
#7Consumer Suggestion
Fri, June 13, 2008
Did you bother to find out WHo came in with YOUR phone and got four more phones? THAT is the person you need to go after.