Complaint Review: T1 Payments / Donald Kasdon

By far the most UNPROFESSIONAL and FRAUDULENT company I have encountered.
Setting up a payment processing account at this point in time should not render the type of confusion this company will cause. They lied about onboarding fees, caused a waiting period whereby we could not launch our site, costing us a substatial amount of money, which was incredibly detrimental. They also required a $250 fee taken every month, AFTER we signed our contract, and then launched our site without informing us.

When speaking with their reps, they are scripted, rude, and have a complete lack of knowledge regarding financials of their own company. Their recourse is to say they need to contact their legal department, which they did after a series of unpleasantries, including discovery of all hiden fees the sales rep never indicated, which never occurred because the legal team after several weeks never contact us, afetre several inquiries were made. The company is a farce.

There is no legal department as far as we are concerned, and after arguing on the phone, the rep hanging up, we tried to phone back, and each diviison of the company failed to answer the phone. Imagine for a moment a company of such poor calibur being made respnsible for your businesses financial transactions!!!! One would need a bottle of Zoloft to cope with such horrors.

Please, I implore you as a well seasoned business owner, (we have several other businesses running since the 90’s successfully), they are horrendous.

T1 Payments / Donald Kasdon
2520 St. Rose Parkway Henderson, Nevada USA
Phone: 702-641-5822
Web: www.T1Payments.com