T3 Direct Marketing Failed to deliver legitimate appointments - 33 out of 50 appointment were completely bogus - guarantee not honored - don't waste your money! modesto, California
T3 Direct Marketing is a sham! A waste of money! Our company operates with a high level of integrity; we honor our commitments and promises. Our experience with T3 Direct Marketing was anything but professional. Working with T3 Direct Marketing was frustrating, aggravating and non-profitable. Buyer beware - if you need direct marketing assistance, look elsewhere.
Bottom line - We paid $3,136 for 33 appointments that weren't really appointments! That's a lot of money for nothing. These were people who didn't recall having an appointment and often who knew nothing of what the appointment was about.
To be fair, they did set 17 legitimate appointments - none resulted in any business for our company. Of the remaining 33, a group of 16 were rescheduled however, we were never informed of the rescheduling - a major communication breakdown. The remaining appointments were either no shows or people who didn't recall even having an appointment or even what the appointment was regarding.
Our expectation of T3 Direct Marketing was that they would set legitimate appointments. On the T3 Direct Marketing website, they claim "Your success is guaranteed because we triple verify all face to face meetings and sales appointments. If there is a reschedule, we manage it for you. If there's a cancellation, we replace it."
This was not our experience. They claim "100% Risk Free Marketing" - I would suggest they should change their claim to "100% Risky Marketing!"
We did attempt to resolve this dispute directly with T3 Direct Marketing - speaking to Quality Control, Will Crandel (Account Representative), and the General Manager. Our attempts resulted in absolute customer dissatisfaction. Our entire experience with T3 Direct Marketing - POOR, ANNOYING, WASTEFUL, NON-PRODUCTIVE, ETC. Do not employ the services of T3 Direct Marketing. We wish we had spent our money elsewhere.
2 Updates & Rebuttals
Edward
California,T3 Direct called me about their services..
#3Consumer Comment
Fri, May 24, 2013
Glad I saw this review on T3 Direct! They called me pitching their services and was contemplating using them until i saw this report.
What companies do you recommend and have used that are reliable, honest and 'productive' in terms of generating 'valid' appointments?
Thanks for your assistance!
Response at T3Direct
modesto,California,
United States of America
Investigated: Rich Dealers False Claim
#3UPDATE Employee
Thu, January 13, 2011
This complaint is untrue.
The real name of this complainant is Rich Dealers and they sell marketing to used-car salesmen.
They tried to keep the leads we generated and get the credit card charges reversed after they took our leads and services.
Their own credit card company investigated and found their claim to be false. They decided against their own cardholder (TWICE!) and paid us.
The BBB also investigated and found their claim to be fake.
T3 provides guaranteed face to face sales meetings, phone meeting, live transfersand webinars. There is no risk because we record every confirmed salesappointment & phone appointment and send it to the client. We also offer a free replacement if theres a reschedule or no-show.
Its a fail-proof system that has worked for hundreds of our client over the years. The only time it doesnt work is when salespeople ignore their appointments.
Rich Dealers has a major internal communication problem with their salespeople. We set phone appointment after appointment for which they never showed.
In all our years, we have never seen salespeople ignore phone calls, meetings and pre-set phone appointments at a rate like this. They were simply throwing money away.
We sent recordings of all appointments to Rich Dealers. They listened and agreed it was their fault.
They fired some of their salespeople and asked us to call back and re-set the phone appointments they never showed for, which we did, at our expense.
When their new round of salespeople blew-off 30+ appointments, the sales manager fired some more of his sales staff.
When that didnt work he tried to blame us and demanded a full refund.
Not only did they violate our contract but they filed a credit card chargeback dispute.
We went through an investigation / mediation with their credit card company after they filed a dispute. After looking over the evidence THEIR CREDIT CARD COMPANY SIDED WITH US and PAID US.
Then they filed another dispute, which we WON AGAIN.
Unlike Rich Dealers we keep all our e-mails, CRM audits and Audio Recording of the appointments being confirmed. When theres an issue we call back and send the client a recording so theres no misunderstanding.
Every time we called to re-schedule the prospects told us no one from Rich Dealers ever called them.
Lastly, to be malicious, when they failed to steal from us, they filed a fake report under an anonymous name on the Rip-Off Report and the BBB (who also sided with us).
If their own credit card company would side with us, TWICE, and the BBB would side with us, I guess making a false report under a fake name was their last attempt to point the finger instead of looking at their own companies broken sales
process.
If anyone is interested, we have ALL the RECORDINGS of every confirmed appointment we set for this company, have ALL the paperwork from their Credit Card Company, who ruled in our favor and paid us TWICE!
Even the Better Business Bureau has disregarded their claim.
We went above and beyond, as we do with all our clients but when someone blatantly tries to steal from us, the only answer is to dissolve the partnership.
If Rich Dealers tries to pay your company with a credit card, BE CAREFUL!
Theyre likely to initiate a charge back and have likely done this little scam before.
This is a time-waster and expense your business doesnt need.
Beware of Rich Dealers.