Complaint Review: Taco Bell

I wanted to post a response to this report...since the reason I found it in the first place, is that I just came home from a Taco Bell and realized that they, too, had left out food, and shorted my change.

Now, I know that normally this is not a huge injustice, and there are obviously "bigger and badder" scams by large corporations. (Trust me when I say I usually try to avoid confrontations of this sort at almost any cost)

I drove back to the store, to pick up my food that was missing, but I would like to point out, this is the 7th time this has happened to either me or my boyfriend...and I should add that we have only been to our local Taco Bell that many times (give or take) in the past few months!

I went inside to ask for my missing food, and the employee who was working the drive thru atually called me a nasty name under her breath. Not someone who likes to make a scene, I asked for a manager, and quietly pointed out that they may benefit from hiring employees who know how to bash a customer where they can't see. The manager actually rolled his eyes at me, before scolding the employee. The manager offered to give me the food for free, but since the reason I went back was just to get what I paid for, and let them know of the mistake, I declined.

I think the point that the original poster was trying to make, was that they had experienced this not once, or twice, but many many times...and while another made a comment: "dont go there anymore", this clearly doesn't hold the company accountable for absolutely horrible service (and the fact that they seem to be completely indifferent of it).

I completely understand that some of you have probably experienced much bigger injustices at the hands of fraudulent companies, but even so, everyone has a right to voice their complaint (whether you agree with it or not)

You can think I'm an idiot. I really don't care, because I know I'm not. My original opinion still stands. The OP was not ripped off, as he didn't bother to return to Taco Bell to get a refund or the correct order. If one is not willing to communicate dissatisfaction, they shoud not be here complaing about it. He doesn't know if they would have tried to rectify the situation.

Also, I believe I said I have worked in fast food. I don't do that now. I have a much better job now. There is nothing wrong with doing that though, and just because one works in fast food, it doesn't make him/her intellectually deficient. Sometimes it's just a matter of it being the only job one can get at the time.

Unlike you Lee, I'm able to disagree with someone without namecalling. I have maturity and don't need to stoop to insulting people to make myself feel better. I wasn't trying to insult the OP either by my OP. I guess I was just annoyed that he felt it necessary to complain here rather than to Taco Bell about his food order being wrong. But if I sounded nasty, I apologize to the OP. However, Lee, I think you are just an angry person who likes to start fights. I haven't posted much because I just recently joined this site. Now I truly am done with this, as it's pretty pointless to argue with someone who just wants to be right and doesn't care about helping anyone.

You can think I'm an idiot. I really don't care, because I know I'm not. My original opinion still stands. The OP was not ripped off, as he didn't bother to return to Taco Bell to get a refund or the correct order. If one is not willing to communicate dissatisfaction, they shoud not be here complaing about it. He doesn't know if they would have tried to rectify the situation.

Also, I believe I said I have worked in fast food. I don't do that now. I have a much better job now. There is nothing wrong with doing that though, and just because one works in fast food, it doesn't make him/her intellectually deficient. Sometimes it's just a matter of it being the only job one can get at the time.

Unlike you Lee, I'm able to disagree with someone without namecalling. I have maturity and don't need to stoop to insulting people to make myself feel better. I wasn't trying to insult the OP either by my OP. I guess I was just annoyed that he felt it necessary to complain here rather than to Taco Bell about his food order being wrong. But if I sounded nasty, I apologize to the OP. However, Lee, I think you are just an angry person who likes to start fights. I haven't posted much because I just recently joined this site. Now I truly am done with this, as it's pretty pointless to argue with someone who just wants to be right and doesn't care about helping anyone.

You can think I'm an idiot. I really don't care, because I know I'm not. My original opinion still stands. The OP was not ripped off, as he didn't bother to return to Taco Bell to get a refund or the correct order. If one is not willing to communicate dissatisfaction, they shoud not be here complaing about it. He doesn't know if they would have tried to rectify the situation.

Also, I believe I said I have worked in fast food. I don't do that now. I have a much better job now. There is nothing wrong with doing that though, and just because one works in fast food, it doesn't make him/her intellectually deficient. Sometimes it's just a matter of it being the only job one can get at the time.

Unlike you Lee, I'm able to disagree with someone without namecalling. I have maturity and don't need to stoop to insulting people to make myself feel better. I wasn't trying to insult the OP either by my OP. I guess I was just annoyed that he felt it necessary to complain here rather than to Taco Bell about his food order being wrong. But if I sounded nasty, I apologize to the OP. However, Lee, I think you are just an angry person who likes to start fights. I haven't posted much because I just recently joined this site. Now I truly am done with this, as it's pretty pointless to argue with someone who just wants to be right and doesn't care about helping anyone.

It's stupidity, laziness, apathy, etc. Fraud IS willful. I would almost guarantee that the reason was the aforementioned. I have no idea why Birdbrain is blathering on about fraud. It is a ripoff because an item was paid for and not received.

The OP never claimed fraud, just that they were ripped off. And I believe they were.

I doubt anyone at Taco Bell would even have the mental aptitude to commit fraud.

This is for those who are arguing about "fraud": for a company to be guilty of fraud, they have to have intended to defraud you. They have to leave out your sour cream or sauce or tomatoes ON PURPOSE, not on accident just because they are stupid or lazy. I'm quite sure some fast food employees do this sometimes if we have made them mad, or maybe just because they are in a bad mood, but none of us will ever be able to prove it, LOL.

But no one asked you for your opinion either. But you gave it anyway. So as far as I know, you don't have greater rights to display your ignorance over other peoples valuable rebuttals.

And as a further testament to your ignorance, there is nowhere on this site that declares it is exclusively for fraud. It is for consumer complaints, which this clearly was. You accused Mark of being illeterate, however it seems you can't read too well

It was a ripoff. The OP paid for a product and didn't receive it.
That qualifies as an actual ripoff.

Your little sweatybird brain just can't figure it out: You're probably done with this post because you were intellectually clobbered and can't respond beyond your 7 year old mentality. I'm not sure who appointed you the judge of what is and what is not a valid complaint.

As far as arguing, Take a look at your response to the OP, looks somewhat argumentative to me. But I suppose you were just being helpful and pointing out the errors of the OPs way. That's just great, we all appreciate it.

Quite frankly I've never even seen a post from you, but most likely you're a keyboard racer that mostly harasses OP's.

I suppose with your obvious logical and intellectual deficiences, fast food is the place for you.

And you're still an idiot. The OP was definitely ripped off

But no one asked you for your opinion either. But you gave it anyway. So as far as I know, you don't have greater rights to display your ignorance over other peoples valuable rebuttals.

And as a further testament to your ignorance, there is nowhere on this site that declares it is exclusively for fraud. It is for consumer complaints, which this clearly was. You accused Mark of being illeterate, however it seems you can't read too well

It was a ripoff. The OP paid for a product and didn't receive it.
That qualifies as an actual ripoff.

Your little sweatybird brain just can't figure it out: You're probably done with this post because you were intellectually clobbered and can't respond beyond your 7 year old mentality. I'm not sure who appointed you the judge of what is and what is not a valid complaint.

As far as arguing, Take a look at your response to the OP, looks somewhat argumentative to me. But I suppose you were just being helpful and pointing out the errors of the OPs way. That's just great, we all appreciate it.

Quite frankly I've never even seen a post from you, but most likely you're a keyboard racer that mostly harasses OP's.

I suppose with your obvious logical and intellectual deficiences, fast food is the place for you.

And you're still an idiot. The OP was definitely ripped off

FYI Lee, this site is for reporting fraud. Look the word up in the dictionary. Workers screwing up orders at a fast food restaurant does NOT constitute fraud UNLESS when someone complains, the restaurant refuses to offer a refund and/or to redo the order or otherwise satisfy the customer.

As far as me bashing anyone, how exactly did I do that? Did I call anyone names? No, I don't think so. Unlike you and Mark who called me an idiot. Mark even made reference to illegal immigrants. Excuse me for not agreeing with you or the original poster, but when you start calling people names, you are the ones who are bashing people. All I'm doing is disagreeing.

And btw Lee, the only time you seem to post anything is when you are trying to argue with someone or insult people. I have yet to see you try to offer any advice, however. You seem very angry and could probably benefit from anger management.

I am done with this thread, as there are people here who have really been ripped off, and I'd rather spend my time assisting them. If you'd like to bash me some more, have at it. But I'm above it.

First of all "Sweetybird68", at no point in the original post did the OP ever mention fraud. I read it several tmes to ensure that I was not missing it either implicitly or explicitly I'm not sure how you derived an implication of fraud from the original post.

Perhaps you're equally as illiterate as you accused Mark of being.

The OP complained of not receiving one of the items that they paid for. This is a valid complaint, it consitutes a ripoff, and that is what the site is for. The OP reported on an event where he paid for an item and didn't receive what he paid for. It doesn't matter whether it's $1.00 or $1,000,000. As a matter of fact, the OP should be commended for taking the time to report on such a small ripoff.

Who are you to jump in this post and declare this complaint unimportant while citing the importance of your own experiences as an "actual victim of fraud", whatever that means. It's people like you that discourage many reporters.

And then this comment "But then again, some people here just enjoy complaining and bashing others."

Just like you did to the OP, "Sweatybird".

And I agree, you certainly are an idiot.

You are calling ME an idiot? You compare buying a car to someone messing up an order at a fast food place? Not the same thing at all. If someone gets your food order wrong, how are they to know to fix it if you don't go back and complain? If you keep going there knowing they may get it wrong again, then you have no one to blame but yourself.

Also, fraud is when someone knowlingly and deliberately lies and deceives you and then basically STEALS your money. Most of the time, at a fast food restaurant, it's just a simple error, and yes, if they keep making those mistakes, then they are incompetent and should be fired. However, if you go back and complain and they make good by redoing your order or refunding your money, then it's not fraud. But when someone chooses to come here and complain instead, it is my opinion that he/she is just whining. Otherwise he/she would try to rectify the situation by going back and complaining to the fast food place that his//her order was wrong and trying to either get the order correct or receiving money back.

And complaining that the people who work at these places are all stupid illegals who don't speak English is nothing more than making racist comments. I'm not an illegal and I speak English very well, unlike you, who can't even use proper grammar or spell. I've also worked at fast food restaurants before and have had to deal with jerks who come in screaming right off the bat that their order was screwed up. Even when I'm not the one who screwed it up, I've had to smile and take their abuse. I've always been more than happy to give refunds or have people's orders remade. Also, I've given out coupons to keep customers happy.

For you to call me an idiot because I don't think getting an order wrong at a fast food restaurant is true fraud is just plain juvenile. But then again, some people here just enjoy complaining and bashing others.

to the idiot that wrote this "This doesn't qualify as actual fraud
Getting the wrong order at a fast food place doesn't constitute fraud. Some of us have been victims of actual fraud, and your complaining about a fast food place messing up your order is pretty ridiculous. If you don't like their service, the solution is simple. DON'T GO THERE ANYMORE!" it is fraud.
let me put it this way.
you buy a hummer, pay for it and everything. i delever a ford pinto and tell you tough luck. Is this fraud. yes it is, acting like it isnt any big deal because some illegal that cant speak english is working there made your food. IT IS A BIG DEAL.
do what i do when a resturant mess's up like that, i dont go back and i call and complain. if they mess up enough and people dont go back, guess what the illegals working there loose there jobs and that is good for america.

Was on the news today where someone had been faking their "wrong orders" and calling company headquarters to complain - when the "wrong orders" really didn't happen.

And the guys were so clever as after they filed their phony claim taco bell gave them free meals. Then the goof(s) posted their exploits on youtube complete with their phone numbers and the police viewed the post, called them and made arrests.

Guess you could check your bag of food before leaving. Personally, sounds like they did you a health favor by not including everything.

Getting the wrong order at a fast food place doesn't constitute fraud. Some of us have been victims of actual fraud, and your complaining about a fast food place messing up your order is pretty ridiculous. If you don't like their service, the solution is simple. DON'T GO THERE ANYMORE!

This incident was worth your time to report? If it was not late and I had nothing else to do , I would not be bothering to reply, either.

Anyhow, it all could have been avoided by taking a couple of minutes and checking your order after receiving it. If you found out you had the wrong kind of gordita, no empanada, and no sour cream, you could have gone inside and it would have been taken care of and you probably would have received an apology - if you acted right.

It is just like too many people to take the order, not check it and gripe when they get home and find out the order was put together wrong.

Remember, the staff at the Taco Bell, KFC, Mickey D, Wendy's, etc. are usually not Harvard grads - unless they majored in philosphy. Most are immigrants or students - neither of which understand or care about customer service.

Next time you go to one of the fast food places, check your order before leaving - and remember that the fast food staff are tomorrow's leaders of corporate America!

This incident was worth your time to report? If it was not late and I had nothing else to do , I would not be bothering to reply, either.

Anyhow, it all could have been avoided by taking a couple of minutes and checking your order after receiving it. If you found out you had the wrong kind of gordita, no empanada, and no sour cream, you could have gone inside and it would have been taken care of and you probably would have received an apology - if you acted right.

It is just like too many people to take the order, not check it and gripe when they get home and find out the order was put together wrong.

Remember, the staff at the Taco Bell, KFC, Mickey D, Wendy's, etc. are usually not Harvard grads - unless they majored in philosphy. Most are immigrants or students - neither of which understand or care about customer service.

Next time you go to one of the fast food places, check your order before leaving - and remember that the fast food staff are tomorrow's leaders of corporate America!

This incident was worth your time to report? If it was not late and I had nothing else to do , I would not be bothering to reply, either.

Anyhow, it all could have been avoided by taking a couple of minutes and checking your order after receiving it. If you found out you had the wrong kind of gordita, no empanada, and no sour cream, you could have gone inside and it would have been taken care of and you probably would have received an apology - if you acted right.

It is just like too many people to take the order, not check it and gripe when they get home and find out the order was put together wrong.

Remember, the staff at the Taco Bell, KFC, Mickey D, Wendy's, etc. are usually not Harvard grads - unless they majored in philosphy. Most are immigrants or students - neither of which understand or care about customer service.

Next time you go to one of the fast food places, check your order before leaving - and remember that the fast food staff are tomorrow's leaders of corporate America!

This incident was worth your time to report? If it was not late and I had nothing else to do , I would not be bothering to reply, either.

Anyhow, it all could have been avoided by taking a couple of minutes and checking your order after receiving it. If you found out you had the wrong kind of gordita, no empanada, and no sour cream, you could have gone inside and it would have been taken care of and you probably would have received an apology - if you acted right.

It is just like too many people to take the order, not check it and gripe when they get home and find out the order was put together wrong.

Remember, the staff at the Taco Bell, KFC, Mickey D, Wendy's, etc. are usually not Harvard grads - unless they majored in philosphy. Most are immigrants or students - neither of which understand or care about customer service.

Next time you go to one of the fast food places, check your order before leaving - and remember that the fast food staff are tomorrow's leaders of corporate America!