Complaint Review: Taco Bell

On July 15,2005 I took my daughter and her friend to Taco Bell and ordered through the drive-through. When we came home and my 12 yr old daughter looked at her "wrap" sandwich, it was burnt (black burnt). Then she said, "mama, there's a dirty glove in here too!" We all were upset and I went into the store and asked for the manager.

As soon as the box was laid on the counter, he said, "oooh, this is burnt" and asked the staff to make another. After it was made I told him a dirty glove was in there as well and showed it to him. He laughed and wanted the glove back. I told him that this was serious and that I would follow through on it by reaching his district manager.

I tried calling the 1 (800) number, but it had difficulties, then I left a msg on the survey line, and emailed Taco Bell. When I tried to call the store the line stayed busy for hours. All I wanted at the time was an apology and more sensitivity to a consumers needs. Oh, I still have the glove!

Lesia
Indianapolis, Indiana
U.S.A.