Taco Cabana They are liars Spring, Texas
I went thru this store's drive thru where I ordered 2 bowls of Chicken Tortilla Soups to go. The man handed my food and I left. I placed the bag in the floor next to my leg and held it with one hand becuase I had just bought my brand new car. When I got home and pulled into the garage I picked the bag up and as soon as I got it right infront of me the bottom of the bag fell out and burned my legs and hands as well as soup went all over the interior of my car. The lid on the cup of soup was cut or broken and they placed a thin piece of tin foil over it, then placed the other bowl on top of it. So as you could imagine, as soon as it started to be transported it started leaking down the side of the bowl into the bottom of the bag. I called the manager and she said that the food was not packaged correctly becuase it should have been placed into a plastic bag. She told me that she was going to get a claim over the their risk managment team to have my car cleaned and told me not to worry. Now, the company will not return my calls and the insurance company is stating that they are not going to do anything becuase they were told by their CORPORATE people that were not even there that the food was packaged correctly. I asked if they reviewed the tapes on the servailance to see how it was packaged and Liberty Mutual stated that they have not and will not because they dont feel that I have not assured them that I didnt spill the soup in my car. I still have the bag and the cups that show the tear in the lid and bottom of the bag has been soaked through, so when he asked how they are not sure that I didnt turn it over, I simply siad that I do have proof, the bag is perfectly clean and white on all four sides, just the bottom is stained and torn. I guess I also formed the two blisters on my hand to so that I could get my brand new car cleaned...give me a break. They refused to watch the video and said they are not doing anything. They are nothing but liars and cowards and If I can find an attorney is willing to sue them than I am going to.
1 Updates & Rebuttals
Gary
Spring,Texas,
U.S.A.
They stepped up and did the right thing
#2Author of original report
Mon, January 11, 2010
The corporate office actually never recvd the pics from Liberty Mutual that was sent to them, matter of fact they didnt even know about the pictures until I told them about it. This is after Liberty Mutual told me that they had completed their investigation and so had Taco Cabana and that they were on the same page as far as the outcome. Clarence Makwembere was the claim rep. for Liberty Mutual and he admitted that he never sent the pictures over to Taco Cabana. Taco Cabana is paying for the detail and to replace the floor mats just as I asked. Alex Fernandez at the corp. office of Taco Cabana was the first person that I spoke with that actually seemed to care, and I really appreciated that....and even better now everyone can eat Taco Cabana again since I am the one that gets lunch for the office. I still would never use Liberty Mutual for anything...I wouldnt insure a house plant with that company. Way to go Taco Cabana!!!