Taffy Auto Service, Frankfort, Illinois Incomplete oil change and service Frankfort Illinois
today, 2/25/15, I took my pickup truck to Tuffy Auto Service to have the oil changed. The coupon I used said they would check the fluids and lub the front. when I got home I looked at several of the front linkage grease fittings and found that none had been greased. My truck has 6. Upper and lower ball joints and tie rod ends. I called Chris back and complained. He had the gaul to tell, little, old stupid me, that they were not greased because probably they did not need it. DAH. let me tell you, that GM put grease fittings there because grease is needed every time the oil is changed. I could not believe my ears. He really had the nerve to say that. What a butt hole. So, I'm supposed to drive back several miles so he can have the mechanic do what he didn't do in the first place? At the time of the oil change, he identified about $550 of repairs that he felt were needed immediately. So, I'm supposed to trust a shop that doesn't even know enough to grease the front linkages when they have it on the rack? And then first argues with me about whether I was even right about it not being done. I would advise that you carefully evaluate whether you want this shop to do any work for you. OBTW, I pulled the front wheels and greased the front myself. i wasn't wasting my time to go back and make believe they did it right. Although, that is supposed to be in the mission statement.
1 Updates & Rebuttals
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#2Author of original report
Wed, March 11, 2015
Apparently the owner of Tuffys didn't share the same opinion as the manager and mechanic. He was quite upset about the performance of his staff and has promised that that changes are likely. He didn't come right out and say these people were short timers, but it seemed likely they would be fired. He seemed honest and concerned over their performance or perhaps their lack of performance.