Complaint Review: Take 3 Nights Vacations

I received a call from Take 3 Getaway on June 13, 2018 to purchase a 3 night 4 day vacation to a destination of my choosing. I paid $299. I confirmed my dates for June 5, 2019 for a hotel in Puerto Vallarta and paid another $110.80 for hotel taxes on April 6, 2019. I also purchased trip insurance for $30 from Grand Assurance Protection.

I became very sick the weekend before the trip and was unable to fly. I cancelled on June 3, 2019. I was not told that I needed to reschedule my vacation before the expiration date, which is not listed anywhere. I was instructed by the paperwork of Grand Assurance that I received from the Take 3 Getaway representative to submit a claim within 30 days of cancelling by mail to: 7560 Commerce Court, Sarasota, FL 34243.

I submitted by claim form and supporting documentation on June 19, 2019 and never heard back from anyone. They don't have a phone number or email. I could only go through Take 3. After about six weeks, I called Take 3 and was told they had no record of me submitting a vacation insurance claim.

I resubmitted to the same address, this time using certified mail and waited another 6 weeks. I never received any letter from Grand Assurance explaining how they plan to handle my claim and I have no way to get in touch with them. I looked them up on the internet and did not find any company by this name.

It's now August and I start receiving phone calls from Take 3 asking if I would like to rebook the "vacation that I missed". I told them that I would and they told me that I would need to pay again. I explained that I expected my trip insurance to cover the cost of rebooking.

I NEVER received anything from Grand Assurance. Instead the Take 3 agent always said that he/she would look into it and then no one ever got back to me. Several weeks later someone else would call and offer to rebook me if I paid another $299. This went on for months until I told them I planned to file a fraud claim.