Takemi Select Wholesale Outlet Company sent me incompleted massage chair and doesn't want to replace item or supply missing parts or return money On Melbourne Florida
8.10.07 I ordered from Takemi Wholesale Outlet on-line massage chair: Takemi Select Presenditial Series 1100, $499.95.
8.17.07 I found a box on my backyard under the pouring rain. They drop it like $1 thing without my sinature. Box was comletly demaged with the big holes everywhere. There was no any sign on the box: no sender or delivery company, no even packing slip.
More over inside I did not find:pneumatic cylinder, all binding parts-bolts, screw etc.(later I found couple bolts on my drive way), decorative parts, using and assembling instruction.
So, to assemble and use this chair is impossible. I called to company right away for replacement or supplying missing parts or for refund. Saleman Mike told to me that I have to send e-mail to company. I did it the same day but they never answer to me. Then we call again and again without any results - they point out each other.
After that I called to my bank to cancell the payment. Citi bank gave me the conditional credit. But 11.07.07 I got the letter from my bank that Takemy company refused to return my money and I have to pay.
I tried to contact with company again, I spoke to Paul and finaly he told me that his company is not resposible for delivery, that is delivery company folt.
I have not seen such jungle trade in America.
What is that indifference people watching only over their profit , without any regret on their end about this rip-off ?
Val
Brooklyn, New York
U.S.A.
2 Updates & Rebuttals
Richva64
Ladysmith,Virginia,
U.S.A.
I was the first one to file a complaint about Takemi Select on here
#3Consumer Suggestion
Tue, December 04, 2007
I filed the first of six complaints on here about this company. They gave me a very hard time, but then the president of the company left the invitation to call him directly. I did make that call and he did fix my problem.
I was also under the impression that they had addressed their customer service issues. While my original problem with the company was different than yours, it appears they are treating you the same as they did myself. You call, and they tell you that you have to email.
I would strongly suggest that you call the president of the company with your problem. I will tell you that they did fix my issue.
To Takemi Select Wholesale Outlet, I would strongly suggest that instead of posting the offer for the customer to call the president, that the president just go ahead and call the customers. You have a good product, but really need to fix these consumer complaint issues.
Mike
Melbourne,Florida,
U.S.A.
UPDATE** UPDATE** Office Of The President
#3UPDATE Employee
Fri, November 30, 2007
Takemi Select Wholesale Outlet is one of the nation's newest leading importers and distributors of massage chairs, massage beds, foot spas, air purifiers and other health and wellness products. Founded in 2006, and bringing over a decade's worth of proven retail success, service and satisfaction, Takemi Select Wholesale Outlet is committed to bringing the world's best products to you.
Located in Melbourne, Florida, Takemi Select Wholesale Outlet works directly with the world's top manufacturers of health and wellness products in order to bring only the top of the line products to its customers. In its commitment to excellence and satisfaction, Takemi Select Wholesale Outlets massage beds and chairs are among the fastest selling and most successful line of massage products in the United States today.
Management At Takemi Select Wholesale Outlets Do Care I Care!!
I Do Believe A Business Is Built With 1 Customer At A Time We Have Lots Of Satisfied Customers That For Sure, But In My 25 Years Of Retail Experience One Thing Alway Rings True That You Must Communicate With Your Customers This Is Definitely A Huge Mistake By The Shipping Carrier Takemi Select Definitely Requires A Signature Upon Delivery. But I Want More For Our Customers We Also Must Have In Respect To Others, This Is What Real Business Success Is All About. As In That With Shipping Who Is Right Or Wrong If It Is A Misunderstanding Or Not I Don't Care, I Do Care About Our Customers We Will Try Our Best To Reach A Resolution With You. To All Of Our Customers Thank You For Your Support.
To Our Customers Like You , Or Anyone Else That Feels That They Did Not Get The Proper Customer Satisfaction Please Call Me At
Office Of The President
Takemi Select Wholesale Outlet
Phone: 800-841-2809 Ext 802
658 N wickham Rd
Melbourne, Florida, 32935