Talecris Plasma Resources how about wearing some one elses blood thanx to the technition who couldnt do her job correctly? Louisville, Kentucky
My husband and I just recently moved to the Louisville area and decided to go donate! You would think this to be a good thing. Never having donated before we quickly decided we would never again. We were treated like trash from the moment we walked through the doors of Talecris Plasma Resource center.
Having always went with my husband to his appointments I really did not think this was going to be a big deal. Apparently it was. From the moment we got there the staff was so rude. They took our ids and shoved us off to wait hours before any word of anything. They finally called my husband back after about Two hours just to take his information. When my husband went up to give the woman his info she quickly remarked on his tattoos. She had to take him back to a room to look at them.
He and I followed her back to the room where she rudely told me to go sit down! First off I never took direction to well from my parents growing up what makes that woman think she has any right telling anybody to do anything. I am a medical assistant myself and i have never spoken to any of my patients in that manner. My husband looked at her confusedly and exclaimed " thats my wife!" She then rudely told him she didnt care who I was I need to go sit down!
After about three hours of putting up with the rudeness of this clinic they finally let me in on the secret that they were not going to allow me to donate because of a drug allergy. Seriously? Three hours later, you could have said it when I came in the door and I would not have wasted my time.
After discriminating my husband for his tattoos and deciding they are going to let him donate they took him back for the draw. The tech couldnt figure out what needle she wanted to use the big one or the bigger one so she went with the bigger one. After five hours of being in this hell hole its finally time to go and take the line out of my honeys are. But she decided to do the guy next to him first who had been there a shorter time. she didnt just take the needle out of his arm, she did it so unprofessionally i wanted to smack her senseless.
She did not use a cotton ball, gause nothing. she ripped the needle from that poor mans arm throwing blood all over my husband. I dont know where she got her traing from but she needs to have any crudentials she has taken away from her.
This whole day was a complete disaster. A waste of time and a fraud. They claim first time donors recieve 100.00. lol uh huh after your second visit. But they dont tell you that till your first donation. We will never go back and we strongly advise that no one else does either. They need to be shut down for mal practice. And for being probably the absolute most unprofessional medical atmosphere I have ever seen in my life.
3 Updates & Rebuttals
Mark V
Louisville,Kentucky,
United States of America
A complete melodrama!
#4Consumer Comment
Sun, August 21, 2011
I am a current donor at this location and after reading this complaint I had to respond to let some fresh air in here.
On any given day there are different volumes of people signing up to donate for the first time at this location. Sometimes there are only a few at a time, while at others there are 20 or more. Depending on the number of people in front of somebody, it can indeed take hours (and hours!) to get through the initial process. If you get in and out as a new donor in less than 3 hours, count yourself lucky. My first time there it took a whole lot longer than 3 hours.
While I am not sure of everything involved in the initial process, I do know that the staff has to take information, copy information, then cross-reference that data with their main office records, then with other plasma donation locations and agencies, get back reports on those inquiries, and also check with the National Donor Deferral Registry. After all that, then the medical screening process and medical evaluation has to happen. There are strict government regulations that have to be adhered to, and they certainly do that at this location.
As for tattoos, they do not discriminate against people with tattoos. More than a few of the people working there have tattoos, including some of the management. I know that they have to check tattoos to see how recent they are, if they are fully healed, and for other reasons outside of my experience that deal with health and safety. People WILL lie about how long it has been since they got a new one, or had a problem with one.
In fact, I've stood outside in line and overheard people talking about getting a new tattoo, or having been sick all weekend, or are feeling sick right then and there, and then saying they aren't going to tell the staff at the center because they'd be deferred from donating if they did. Some people don't care about anything but the money, and will never believe that their own health or others is at risk.
As for rudeness, sure. More abrupt that rude, really. Sometimes I have not always been treated as politely as I personally believe I should be, but at the same time I understand that the job can wear on people. There are like 200 people a day coming into that center to donate, all with different attitudes and personalities. I know for a fact that I could not be bouncy and friendly to all of those people 5 days a week; Not working 12 hours a day like I know some of those people working at the center do; I don't expect that from them either. But I do know that if you give them attitude, you're getting that attitude back.
Now the part of the complaint with the blood splattering everywhere is obviously a complete fabrication. The complainer states that she was deferred from donating due to an allergy to a medication, so she would not have been back in the area where they take plasma when all of this was supposed to have happened to her husband. At best she is getting all of it second hand and was not a witness herself, as she claims she was. Nor does she mention what happened after the supposed spew of blood went so far as from one donation couch to another, much less from one person to another. It would not have been left to the "bad tech" to decide what to do next, let me tell you! I've been there when a single drop of blood dripped to the floor and there was a lot of people that came over to deal with it. And, there is no way that the husband walked out of there wearing blood contaminated clothing without a lot more to-do than what the complaint states.
I don't think this person realizes that everything in that donation room is recorded. Everything. All the time.
As for the $100 fee: The fees are posted everywhere in the place. Everywhere. Currently for new donors it is $50 for the first visit and $50 for the second. Return donors, excluding any bonuses that might be offered, is a base of $25 for the first visit in a week, and $30 for the second in that same week. The posters stating that are all over the place and the staff will tell you if you ask, and they tell you during the screening before you donate each time.
So, I don't buy into this complaint at all; nor should anyone else who reads it. The statement that going to this center is a waste of time and a fraud is completely without merit. The rest of it, if not slanderous, borders on on it.
mr rik
miami,Florida,
USA
Thats why
#4Consumer Comment
Sat, May 07, 2011
I never give, I only TAKE blood.
Flynrider
Phoenix,Arizona,
USA
There's a difference.
#4Consumer Comment
Sat, May 07, 2011
"My husband and I just recently moved to the Louisville area and decided to go donate! "
I was completely confused by your post (who would wait 3 hrs. to donate blood?) until I got to the last paragraph.
" They claim first time donors recieve 100.00. lol uh huh after your second visit."
So, you were selling blood or plasma. Now it all makes sense. That's not the same as donating. If you really want to donate blood, I suggest you contact the local Red Cross. They will treat you with the utmost courtesy and respect and you'll be in and out in 15 minutes.