Complaint Review: Talk With Lead

Hello Andy,

  It's been a month now and the following have occured:  

1. I spoke with Talk With Lead (you specifically and also your customer service representative at  1-800-792-4060) concerning the $58 charge to my debit card nearing the end of a trial that you verified you would extend.
2. You then emailed me, stating that the extension for the trial had been granted, but this was 2 days after the charge was already successful, defeating the purpose of the trial.
3. Also note that I had already requested the cancellation code for my account a full 2 days before the ending of the first trial period anyway and your service team had not provided a code for weeks (even though customer service said the only way to cancel my account was through getting that code. I cancelled when I was supposed to but TalkWithLead's slow response (more like lack of response) for the cancellation code made the trial expire without cancellation.
4. I made multiple requests to cancel after that, already annoyed that your company charged the $58 when you should not have. I chalked it up to mismanagement and bad timing.
5. After speaking with TalkWithLead 12 times via email and the phone, I find that a month later, there was still no cancellation code or a refund to my account and now...
6. a new charge for June 8th in the amount of $58 appeared again. Then after more communication with you to cancel my account, and a full 3 days, you put in an attempt to keep my 'business', while ignoring my requests for refunds.
7. Now that you finally provided the cancellation code (June 11th, a MONTH initial problem and cancellation request and multiple discussions), when I try to cancel (and after you made multiple charge attempts to my debit card after the SUCCESSFUL charge just last Friday)...my account is locked until I update the card information
8. Locked account screen
9. I added a different card to attempt to get past this screen, but then I received a message that it will take 24 hours to verify the card payment method. It should never take that long, not even in 'rare' cases.
10. So I'm at a loss here...
11. To the Better Business Bureau, is this kind of behavior legal?
12. Whether legal or not, I've submitted a notification to the Federal Trade Commission and the International Consumer Protection and Enforcement Network for everyone's records, as seen below:
13. Complaint to Federal Trade Commission

Sincerely, Kirsch Mackey Developer & Engineer kirschmackey.com