Tamiami Chrysler Jeep A part of a new jeep i purchased last May was given to another customer i they it was never replaced. Miami Florida
I purchased a new Jeep Liberty Back in May 17th 2007 and the sales man told me that they had to use my rear wheel cover for another customer. I was not happy about that, but being that they promised to get me one the following week, I said well, I guess that's ok. Almost a year later and numerous calls and trips to the dealer, I'm still trying to get my wheel cover and now they want me to show them proof that the Jeep's window sticker says that indeed it came with one, so I did. Today I finally had it with them when the sales manager (Mr. Carlos Condona) got very rude, loud and tried to intimidated me and told me to were to go and hanged up the phone
on me... Well I just wanted to let you folks know what kind of image the management of Tamiami Jeep is giving this great company. And they say that they're a FIVE STAR DEALERSHIP That is false advertising at its best! I'm also reporting this issue to all the local Medias and to the Better Business Bureau because i really feel that the way they're conducting their business is very unfair both to the customer's and to the Chrysler Corporation. I'm really sorry that it had to get to this. I've owned several Jeeps and I know that they're great vehicles it's just the people chosen to sell them to the consumers. Can you folks assist me with this issue with out me having to deal with Tamiami Jeep any longer? Please advice. Thanks in advance for the courtesy of a quick response! P/S I would like for this matter to reach the attention of Mr. Daimler Chrysler!
Frank
MIAMI, Florida
U.S.A.
1 Updates & Rebuttals
Johnny Planes
Miami,Florida,
U.S.A.
Why place blame on people trying to make a living, when you were the only one at fault.
#2UPDATE Employee
Thu, April 10, 2008
Frank,
To begin with, how can you file a claim a year later for something. Have you ever worked in our line of business, and especially in the city of Miami, where everyone is trying to get something for nothing. People constantly come in here, claiming this an that, most trying to pull a fast one, thinking we here as managers just will give them up to "keep the customer happy." Little do you know, that each time we allow this, it comes out of our own pockets. Obviously, in order for us to feed our families, pay for our homes, and put clothing on our backs, we need to preserve as much of that money as possible. And sir, it all adds up. If you bought a new shirt at Macy's, and came back a year later, saying it was missing a button, surely, they'd laugh in your face.
As I was next to the person you've accused of being volatile, he was the upmost respectful towards, and trying to accomplish to get what you've wanted(a spare tire cover). He first asked you to please bring in the M.S.R.P. window sticker, which is a clear indicator of what the car does and doesn't come with. Is that really too much to ask? It's a proof of what's rightfully yours, and would gladly come your way considering it being shown. I'll make sure tomorrow to come by your job, and ask for $100 dollars, without my proof of having so. Oh, and you're going to say, you're a car dealer, and you make so much money. Sir you have no idea. Who's buying cars today? Who the hell is buying anything right now? And considering, in recent years, dealing with the internet showing exact cost!
Finally, the gentleman you are accusing tried assisting you in the matter. In fact, he asked you to call during the week while our "Get Ready" manager was at the store, in order to get your cover ordered. Rather then helping him, help you, you decided to get noncooperative, and begin to act ungentlemanly. The manager asked you to please tone down, as we was doing something to assist you in the matter. Something in which happened while he was not employed here, something that will not be shown on his paycheck, not even a pat on the back. He was doing it out of pure kindness. Instead, you chose to become belligerent over the phone, and continued your parade of manhood. Shall one tolerate being disrespected, regardless if it's over the "golden tire cover?" The manager then explained to you that he was doing a favor for you, to please calm down, because he wanted to assist you, and you continued your rant. Of course he's going to tell you "that if you don't stop your disrespect, I will just hang the phone up on you." That's being quite direct, as I, and most men, would respect whole heartedly. Why beat around the bush. Mr. Londono(that's his actual name by the way) never told you where to go. He just told you, sir, i'm hanging up the phone now. No reason to lie, sir. Lying isn't going to get you anywhere you'd want to be. Sir, please realize that there are people here, like myself, trying to make a living. Is there a reason to wish myself, Mr. Londono, and the other 140 employees of Tamiami Chrysler Jeep, to lose it's business, and not be able to support our families? Please do not fabricate truth in order to do harm onto others, especially when our own families are on the line. I'm sure you wouldn't appreciate it.