Complaint Review: Tampa Singles Professional Matchmakers

I recently went through a bad break up from a long term relationship. I was serious about finding a new relationship and saw an advertisement for Tampa Singles. I went to their website and signed up for a consolutation. I went to the scheduled meeting and spoke with their representative for a couple of hours. The meeting went well, and was told about the cost. I signed up for the basic package.

The following week, my life changed drastically for the worse. I was informed my job was ending and my father's health was terminal. I quickly called Tampa Single to inform them of my situation and work out the details for a refund. I was informed that because the 3-day refund clause has expired, they wouldn't refund the money and the only option I had was they would put the service on hold for another time. 

I haven't used any of their services and won't have the ability. Can anyone please help me with this matter.

Thanks.