Complaint Review: Tan Your Hide

I recently had a large chunk of skin surgically removed from my torso, because it was severely pre-cancerous.  It was an emergency procedure that I had to get done the same day we discovered it, that's how bad it was.  It was very traumatic.  

I went to the Aurora/Cornerstar location of Tan Your Hide and spoke to Lisa.  After explaining everything, she informed me that I need not worry, and that she would make sure my membership was cancelled and that I would not even be charged a cancellation fee due to the medical nature of the issue.  

Lo and behold, I was still charged my $64.90 fee the following month for my membership.  I spoke to Lisa again, and she said that she had "told me that I needed to get a doctor's note and send it to corporate" at their company email address. Even though she had not told me any of this previously, I went ahead and sent a copy of my medical claim to corporate and explained the situation.  

After many back an forth correspondences, they are still refusing to cancel my membership.  This was very traumatic for me, having this surgery done, and I want nothing to do with tanning salons at this point.  I cannot believe that a medical issue like this is not enough of a reason for them to cancel a membership.  Especially given the fact that one of their own employees told me that they would cancel it.  

The lack of customer service and consideration here is unbelievable.