Tan Your Hide They lied to me at the time I bought the 3 months package deal. Colorado Springs Colorado
They lied to me, by telling me I could put my package deal on a freeze any time I wanted too, and when I put it on freeze for 3 weeks, then when I returned back they told me I only had 6 days left telling me that I couldnt put a 3 months package deal on freeze so now I am out of 3 weeks of tanning. I called the mananger, Tuesday morning to verifiy this, Her name is Jessica, and she told me the same story, telling I cant put it on a freeze and she wouldnt help me, I bascially paid for 3 months and only recieved 2 months of pay, they RIPPED ME OFF!! By lying to me!!! This is really upsetting me! I wasted money when I could have went some where else!
Connie
Colorado Springs, Colorado
U.S.A.
1 Updates & Rebuttals
tyh
colorado springs,Colorado,
explanation of memb
#2UPDATE Employee
Fri, December 05, 2014
First and foremost let us state that we have never allowed any memberships other than our 6 month and 10 month VIP to have freezes, ever. Once in a while if the member has extenuating circumstances we do approve it. But that is noted in their screen in the store for any mgr to see.
Since this is the first we heard of this and this members last name is not on this complaint we can not make this right. We would gladly put three weeks back on to the membership if she truely missed those dates, to make it right.
To date if she feels she wants to get those weeks back, as long as they truely were not used, we will add them back. She would just need to print this rebuttle, and bring it in to any salon, and contact info@tanyourhide.com as well.