Complaint Review: Tanner Transmission

On september 10, 2004 I went with my son to Tanner Transmission concerned on the work that had been done on a 1995 Dodge Avenger 6 cyl car. They had done a dynastic test for free and told me It needed transmission.

I authorized them to over haul the transmission which cost me $2086.00. He drove the car home and found it was still doing the same thing. the same day took it back was told they forgot to clear the code from the computer.the next day it was still doing the same thing. He returned the car to Tanner in which they sent it to Salt Lake City Utah. TO EXPRESS AUTO CARE they said it had undeterminate problem and might need a new computer for $536.00 plus sales.

I have talked with Bob at Tanner and Ron at Express Auto and was told it would not cost me anything to have the care checked out. I have called consumer Protection Div when they would not deliver my car back from Salt Lake to the Ogden office. Everytime I call I was told the driver took it to his home and on the 10th of september it wasn't even picked up yet from Express Auto, when I called them. I now have my car it is stuck in reverse I Called Blayne Tanner Owners son said Ogden office is a ripoff, laughed at us and told me I had nothing to do with my sons car and we left the business listening to another person yelling and being yelled at by Bob and he has been rip-off- this truck not fixed and was going to get a lawyer.

Bob turn to us and said take your paper and I don't care if you sign them and get out of here your car in coming on the flat bed now. The car had over 100 miles on it- Question- they claimed it went to slc and back on a flat bed. The car in stuck in reverse and I talked to Blayne Tanner today on the phone. He said we could pay for a new transmission and computer at another shop can do the work. As for the warranty it is not worth the paper its written on- try to prove- I'll deny everything. He hung up on me.

Vickie
Ogden, Utah
U.S.A.