Complaint Review: Tanner Transmissions

I went to Tanner for a free diagnosis to check a seemingly minor problem. My 2001 Dodge Ram Diesel Aouto trans seems to occasionally start out in second gear. I was told by Rick Nott that they would hook it up to a computer and check all of the sensors and see what is could be.

After having it for a day, he told me that it had completely different issues than i described. He said it surged going down the hiway and was unsafe to drive (it drove fine). I was told that for $500 he would have to "crack the case and we would have to take it from there". "Transmissions are made to come apart and it was time come apart. It's just how they are designed."
He said he put the pan back on and refilled it with fresh fluid. I wanted to see some kind of print out or documentation of the problem. I was told that they didn't do it like that. Nothing was written down. I said I'd get back to him. I never did let him know that I was a mechanic at a Chevrolet dealership before I entered the military.

I went home and did some internet research and found out it was an $80 governor solid that is a common problem with those transmissions. I fixed it in my driveway within an hour. Noting that they had not replaced the transmission fluid as he said either, which took 10 qts at $5 each.

Just an over all shady organization purposely intending to rip people off. Had I listen to him I probably would have paid thousands of dollars for repairs.

Integrity First
Layton, Utah
U.S.A.